Customer Service Training

Jaziree A. Gallegos

Home Phone: 505-***-****

Email: ************@*****.***

*******.********@********.**.***

Work Address:

*** *** **** **** ******* Post

**** ******* ****. **

Kirtland AFB, NM 87117

Education

Aug/04-Aug/08 Belen High School, Diploma

Aug/08-Dec/08 Central New Mexico Community College

March/08-July/08 Community College of the Air Force

Information Technology Systems Journeyman

(CURRENTLY CONTINUING EDUCATION)

Awards

Certificate: Graduated Basic Military Training

Certificate: Graduated Technical Training

Work Experience

May 2010-November 2010

United States Air Force, Active Duty: 377th Air Base Wing Command Post

Emergency Actions Controller (Command Post Controller)

Military Clearance: Yes,

Rank: Airman First Class, E-3

Controller Duties: Operate as a single controller to support command post activities/functions for

all resident and tenant units/organizations. Ensure strict guidance is provided to commanders at

all levels regarding compliance with established timing criteria for reports contained in Joint

Publications.

October 2009-March 2010

United States Air Force, Air Force Nuclear Weapons Sustainment and Integration Center

STIC Controller

Military Clearance: Yes, valid till 2012

Rank: Airman, E-2

Controller Duties: Brief our Brigadier General of ongoing events that occur daily in the Nuclear

Enterprise. Transfer data from different Share Points and sources to a PowerPoint presentation.

December 2008-PRESENT

United States Air Force, 150th Air National Guard

Command Post Controller

Military Clearance: Yes, valid till 2012

Rank: Airman, E-2

Controller Duties: To identify and streamline host-tenant responsibilities, host units will establish

host-tenant agreements that meet the needs of both organizations. This may be accomplished

with either a Host Tenant Support Agreement (HTSA) or Memorandum of Agreement (MOA).

January 2006-November 2008

Dion’s Pizza

Counter Support

Duties: Answering telephones, writing tickets, training new employees on different stations,

providing fast friendly customer service, communicating with customers about their orders,

incoming/outgoing cash flow, working in the fast paced environment of the drive-thru.

Training: Hands on training, written exams

June 2008-November2008

United States Department of Agriculture, Farm Service Agency

Summer Intern

Office Clerk: Worked directly for the Loan Chief. Manage phone and written communication,

organizing clients’ files; assemble new files, mail out documents to clients and agencies, and

photo copying.

November 2008-December 2008,

United States Department of Agriculture, Rural Development Agency

Student General Clerk

General Clerk: Worked directly for the Executive Director. Manage phone and written

communication, organizing clients’ files; assemble new files, mail out documents to clients and

agencies, and photo copying.

November 2008-February 2009

Panda Express

Front Counter Support

Duties: Greet and serve customers with great food quality and service. Keep counter surfaces and

work station clean and well organized. Perform opening and closing tasks when needed

Training: On the job training, customer service

Additional Experience

Microsoft Programs:

• Outlook

• PowerPoint

• Access

• Excel

• Word

References Available Upon Request.

Contact this candidate