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Customer Service Administrative Assistant

Location:
Allentown, PA, 18106
Posted:
September 12, 2010

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Resume:

KIMBERLY TREMBLE

**** ****** **** *-*

WESCOSVILLE, PA 18106

(610- 841-8551 - Home)

810-***-**** - Cell Phone)

CAREER OBJECTIVE:

To secure a position in a working environment that will provide the

opportunity for professional growth. Develop strong skills to enable me to

be a valuable asset to my employers.

SPECIAL SKILLS:

COMPUTER SOFTWARE - Microsoft Office XP AmiPro, Lotus 1-2-3, DisplayWrite

4, MS DOS, Real World, Data Perfect, AS400, Lotus Notes, Project 4.0. AOL

WORK HISTORY AND EXPERIENCE:

PREMIER SERVICES - CONTRACT GENERAL MOTORS (Pontiac Metal Fabricating)

PONTIAC, MI

ADMINISTRATIVE ASSISTANT/CAPACITY ASSURANCE COORDINATOR (8/03 - 6/10)

Ensuring timely and accurate processing of daily work orders for the Mobile

Equipment Department is done. Data in-put into 2 databases, search parts,

create purchase orders, receipt parts and close. Track Inventory Control.

In-put employees work time. Pay and check end of month billing for 2 GM

Plants. Keep track of equipments coming and going out of the 3 GM plants.

Maintain knowledge of General Motors procedures, compliance and/or

regulatory changes as they affect the Mobile Equipment Department. Analyze

information of error types and trends to various supervisors, plant manager

and operations managers. Co-Chair for processes and procedures in GM

audits at 3 Plants. Do follow up calls. Provide verbal communication to

employees. Create and design forms. Track employee's uniforms. Help other

employees if needed.

KELLY SERVICES - CONTRACT GENERAL MOTORS (Truck Group)

PONTIAC, MI (6/97 to 4/03)

ADMINISTRATIVE ASSISTANT/ANALYSIS/COMMUNICATIONS (2/02 to 4/03)

I set up meetings, type agendas, and presentations, plot documents, pick up

and hand out mail (3) departments; file Product Assembly Documents on prior

and current model year build. I also input and approve TKS payroll on

salary and hourly employees, keep logs for vacations and time off

allotments, and do expense reports for management. Another responsibility I

have is to order business cards, materials needed for work area, Travel

Call Cards, and maintain office supplies and forms for (6) manager's and

(1) director. I set up "meet me" line calls for directors of (7) plants,

welcome in new employees, and send VME's for managers as reminders. As a

group member I am accountable for sending and typing out communications of

all-important information to the team and staff. I fill out paperwork and

keep records of all office equipment in the departments and make sure that

they keep working correctly. I also research data for reports needed for

the plant. I provided support to anyone who needs help getting projects

done within the Plant. I also handle projects which are given to me by

Supervisors, and Upper Management within the Plant. I download and provide

JD Power data to the Plant. I also help out Process Control Manager's and

other departments when the help is needed.

ADMINISTRATIVE ASSISTANT/PRODUCTION ACTION AUTHORIZATION

COORDINATOR/PRODUCT RESOLVING TRACKING SYSTEM (PRTS) ANALYSIS (11/99 to

2/02)

I work as the leadplant for the JD Power data system. I train and work

with (7) other analysis. I get involved in problem solving issues with

engineers. I analyze the JD Power data for the problems to be worked on. I

conduct the meetings and answer any questions asked. I run Excel reports

for the other plants so business can keep running on schedule. I input

data into the tracking system. I attend meetings to stay up with workflow

and view meeting with my supervisor. I research new and faster ways to

make my job better. I am also the demo person for anything new projects

that the Engineer Group Manager's want done. I process Production Action

Authorizations from the Engineers in an Access data base, Fax for approval

to 6 plants, Direct Release Engineer's, Buyers, supplier's, follow up with

a phone call. Monitor closely in a timely manner supplier forms and

signatures. Review returned forms for completion. Finalization -

organizing all documents in file, fax to suppliers and plants, copy for the

Production Action Authorization coordinator for filing. Mail out to Direct

Release Engineer's and Engineers copies. I set up meetings, type agendas,

and presentations, take meeting minutes, hand out mail, and coordinate

calendars for managers (5). I also input and approve TKS payroll, and keep

logs for vacations and time off allotments. Another responsibility I set up

"meet me" line calls, welcome in new employees and VME's manager's

reminders. I play a critical role in researching and collecting

information for meetings. As a group member I am accountable for sending

out meeting minutes, and the distribution of all-important information to

the team.

HR/ADMINISTRATION SERVICE/COORDINATOR (6/97 to 11/99)

I sent out job offer letters to candidates with job offer packet, set-up

physical, drug screen, and first day orientation. Maintain personal files.

Update and maintain all PRISM databases, including 215 generation,

appraisal input and tracking, and experience inventory. I post all

Opportunity Awareness Program postings. Utilizing search firms,

Opportunity Awareness Program, and outside candidates, I coordinated the

interview process including, making travel arrangements, and processing

expense reports. create reports, spreadsheets, mass mailings, filing, type

procedures, copying, maintain database, and help out other employees and

Human Resource Representatives when needed. I processed purchase requests.

My special projects include, organizing job fairs, back up security desk,

and many other projects for managers, rewrite process.

10/96 - 6/97 SECRETARY

HUTCHISON'S INDEPENDENT INS.

WATERFORD, MI

I perform customer service via the telephone or in person. My customer

service duties included: quotes, accounts receivable, billing, mail,

company correspondents, contracts, data input, and process claim reports.

11/94 - 8/96 CUSTOMER SERVICE

WIND-LOCK CORP.

LEESPORT, PA

I receive sales orders over the telephone from customers and salesmen. My

other responsibilities included; customer problem solving proofread and

price invoices. I track UPS and DHL shipments. I also did artwork for

tools. I trained new employees, and backup other employees.

3/92 - 11/94 OFFICE ASSISTANT

PENSKE TRUCK LEASING

GREEN HILLS, PA

My responsibilities as an insurance clerk included: Receiving mail, Filing,

Collection, Typing, 10 key calculator, Telephone, Record Keeping and

Billing for accident damage. I place collection calls on business accounts

and set up payment plans as needed.

3/90 - 3/92 OPERATIONS COORDINATOR

JONES MOTOR COMPANY INC.

SPRING CITY, PA

I was responsible for the coordination of freight movement for five

different companies. I was authored to issue cash advances to truck

drivers moving freight. Dispatch repair services for trucks in the United

States and Canada, and record accident reports from truck drivers. Send

out claims adjustments if necessary.

5/86 - 3/90 OFFICE ASSISTANT

LIFE INVESTORS INSURANCE CO.

CEDAR RAPIDS, IA

As an Office Assistant my main responsibilities included: telephone work

with Customers and Salesmen. Record Keeping, Helping other employees and

prepare outgoing mail. I was responsible for the Training, and Directing

of four clerks who came to me with their questions.

6/79 - 8/85 UNIT ASSISTANT

AETNA LIFE & CASUALTY

ALLENTOWN, PA

As a Unit Assistant my job duties included: filing and typing of records,

proofreading claims. Identify and filing incoming and outgoing mail.

Providing answers to other employee's questions and problems.

EDUCATION:

6/79 WILLIAM ALLEN HIGH SCHOOL

ALLENTOWN, PA

ACHEIVEMENTS:

I've had Perfect Attendance for the last 20 years.

DOT/Hazmat Certified - 2009

I also was the Employee of the Month - December 1993.



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