Human Resources Customer Service

Location:

Baton Rouge, LA, 70815

Posted:

September 20, 2010

Contact this candidate

Resume:

LAURA LANE-HERNANDEZ, PHR

*** ******* **. ***** *****, LA 70815

225-***-**** -home

504-***-**** -cell

abkxwz@r.postjobfree.com

EXPERIENCE:

IEM - Baton Rouge, Louisiana September 2005 - Present

Recruiting Supervisor, Human Resources Dept.

. Responsible for overseeing recruiting for one of the leading emergency

management companies in the US with 8 offices across the country.

Primarily recruit for professional level positions requiring higher

education ranging from Accountants and Marketing Specialists to Senior

Software Developers, Statisticians, Emergency Management Planners and

Scientists.

. Manage 4 direct reports responsible for day to day functions of

supporting the hiring needs of the organization.

. Established recruiting process, created policies & procedures and provide

training to recruiting team as well as hiring managers.

. Responsible for annual reporting as well as ad hoc reporting throughout

the year. Utilize Cyber Recruiter, Excel, Word and Power Point.

. Handle recruiting requirements for most managerial and executive level

positions.

. Prepare and conduct the Recruiting portion of new Manager training

including hiring process, do's and don'ts of interviewing, behavioral

interviewing and an introduction to Cyber Recruiter.

. Researched and proposed the purchase of a web based ATS. Acted as Task

Lead on the implementation of Cyber Recruiter, a web-based recruiting

software program and currently serve as the Administrator.

. Prepared and conducted Cyber Recruiter training for all hiring managers.

Presentation included PowerPoint slides as well as a live demonstration.

SHUART & ASSOCIATES - New Orleans, LA July 2004 - September

2005

Senior Consultant

. Recruited and placed legal professionals with local law firms.

. Obtained job orders and acted as a liaison between the internal

consultants and clients.

Ascent Consulting Group - New Orleans, LA September 1999-February 2004

Senior Marketing Consultant/Principal September 2002 -

February 2004

. Responsible for selling technical/IT recruiting services to companies in

a variety of industries including Banking and Finance, Construction,

Engineering, Software Development and Retail.

. Managed existing accounts and developed new accounts throughout

Louisiana, Mississippi and Alabama.

. Managed sales cycle including initial contact of potential clients,

presentation of services, taking job order, establishing rapport with top

candidates, managing the interview process and closing the client and

candidate through job acceptance.

. Acted as a full service HR Recruiting Consultant to clients by assisting

with strategic planning, job descriptions and advising on appropriate

compensation.

. Worked with internal recruiting staff to identify and select top

candidates for submission to clients.

. Made regular on site visits with clients to maintain relationships.

. Participated in ownership decisions regarding short and long-term plans

for the business.

Senior Recruiter/Principal September 1999 -

September 2002

. Recruited candidates and filled assigned technical positions for a

variety of clients.

. Conducted appropriate advertising campaign and phone interviews to

identify top candidates.

. Developed quick rapport with candidates to establish a partnering

relationship.

. Assisted candidates with resume and interview preparation.

. Made routine quality control calls to stay current with potential and

placed candidates.

. Assisted in necessary coordination of relocation placements.

. Updated and maintained all candidate/client information in EZAccess

database.

. Participated in local technical user groups and presentations as well as

recruiting events.

. Conducted training classes and acted as a mentor for Junior Recruiters.

. Participated in ownership decisions regarding short and long-term plans

for the business.

Children's Healthcare of Atlanta - Atlanta, GA January 1996 - July

1999

Egleston Scottish Rite Children's Medical Center November

1998-July 1999

(Egleston Merged with Scottish Rite Children's Medical Center)

Human Resources Specialist/Recruiter

. Recruited for all Allied Health, Pharmacy and Behavioral Health positions

for one of the leading pediatric hospitals in the country.

Advised on compensation issues and facilitated all employee transfers and

promotions.

. Coordinated and managed appropriate advertising campaigns for all

assigned open positions.

. In-serviced management regarding Employment policies and procedures.

. Consulted with management regarding strategizing for new department

structures related to merger.

FamilyPlus Health Plans of Georgia, Inc. January 1996-

November 1998

(Parent Company was Egleston Children's Health Care System)

Human Resources Specialist

Acted as the point person for all Human Resources needs with an emphasis on

staffing.

Handled recruiting efforts for all open positions in the company including

finance, customer service, sales, claims, information technology as well as

various management positions.

Assisted in strategic planning for company growth, which included

organizing department structure and writing job descriptions.

Educated management staff regarding company policies and state & federal

regulations.

Coordinated all temporary and contract employees including negotiation of

rates.

Advised on compensation issues and facilitated all employee transfers and

promotions.

Exercised strong decision-making and problem-solving skills regarding

employee issues.

Oversaw new employee orientation and conducted oral presentation for Human

Resources.

Chaired committee in charge of planning and coordinating all company