Human Resources Customer Service

SUSANNA MIKAELYAN

**** **** ****** . ****** ** 80004

Tel/ Fax 303-***-**** . Cell: 303-***-**** . E-mail abkxvd@r.postjobfree.com

Summary of Qualifications

Achievement driven, results-oriented MBA graduate with outstanding

credentials and broad international experience. Hard-working and

enthusiastic team-player with strong analytical, problem solving

and communication skills. Detail oriented, managed projects in demanding

environments. Two years of management and administrative experience.

Education

Masters in Business Administration (MBA), UCD Business Graduate School,

Denver, CO July, 2010

Passed the PHR certification exam

June, 2010

BSBA degree in HR Management, UCD Business School, Magna Cum Laude,

ranked 16 of 334 (top 4.7%), GPA 3.82

2009

Teaching Degree in Elementary Education, Ararat State College, Ararat,

Armenia 1997

Awards Received

Dean's List

2006 - 2009

Beta Gamma Sigma

2007- 2009

Sophomore Recognition Award, member - Golden Key International Honor

Society 2007

Scholarship - Colorado HR Association (CHRA)

2008

National Scholarship - Society of Human Resources Management (SHRM)

2009

Relevant Graduate-level Projects

Statistics

. Comprehensive data analysis for Denver Theatres and Arenas to identify

trends, problems,

and recommend plan of action based on the analysis findings

Compensation Case Project

. Designed a pay structure determining a competitive pay level based on

salary survey data,

individual pay rates, and budgeting/costing/and administering the

compensation program

Performance Management

. Developed performance management system for Sports Authority Company

Technical Skills

Microsoft Office Suite, advanced Excel, SSAP Access-based software, Minitab

Statistical Software

Work Experience

Business Collaboration with Bike Depot non-profit organization

2010-present

. Currently developing and implementing HR initiatives: orientation

program,

FLSA compliance, training and development, policies and procedures

Peer Mentor/ Office Support, TRiO Student Support Services

2008

. Provided personal, career, and academic counseling to 16 students.

Tutored English and Accounting. Administrative support included

running queries,

compiling reports, data input, answering phone calls, providing

customer service

Human Resources Intern at UCDHSC HR Department

2007-2008

. Conducted research on comparing faculty compensation and succession

planning at peer institutions, analyzed data for HR audit and dealt

with confidential data,

assisted with administrative tasks, helped interviewing prospective

employees

Lead Teacher at Children's World, Arvada, CO

2003-2004

. Trained two teachers. Maintained good relationship with management,

coworkers and parents

Founder and President of "Youth Center" NGO, Ararat, Armenia

2001-2003

. Organized a membership drive - 163 members

. Managed a team of 6-10 employees and about forty volunteers for two

years,

providing coaching, counseling, advocacy, and direction. Trained

new employees

on policies and workplace rules

. Taught English as a Foreign Language to children and adults. Classes

ranged

between ten and forty students

. Started a network with 15 other NGO-s in the country

. Initiated and successfully directed a six-month project to reestablish

the network

of 25 local institutions: businesses, schools, local government.

Regularly gave

presentations to groups of 40 as part of the project

Professional Memberships

Member of Colorado Human Resources Association (CHRA) & SHRM

2007 -present

President of UCD HR Student Chapter; successfully restarted the chapter

2006 - 2007

Volunteer Experience

Volunteered for several events for university and professional

organizations: CHRA,

SHRM, UCD Career Center, student organizations and clubs 2005-

present

Organized a six-month charity drive to ship used clothes and educational

items to Armenia 2003

Languages

English, Russian, Armenian

Contact this candidate