Customer Service Representative

* *** ***** ***** ****** • L umberton, NC ***** • 9-10-674-**** • l *****@*****.***

Lovie L. Lewis

Objective

To obtain a challenging position that will utilize my organization and computer skills.

E xperience

Assistant Manager, Customer Information 0 5/2002 –

0 3/2009

Omega World Travel Jacksonville, NC

Reconciled credit cards for customers

Created and manipulated reports for customers

Compiled and maintained reports for government/corporate accounts

Inventory Specialist Auditor 01/2001 – 12/2001

RGIS Jacksonville, NC

Provided businesses with an accurate inventory of all items inventoried

Interface with all ages and ethnic backgrounds

Provided general customer service

Customer Service Representative 10/2000 – 03/2001

Convergys Jacksonville, NC

Responsible for setting up AT&T long distance service for customers

Assisted customers in settling disputes on their service bill

Oriented customers by answering questions regarding their AT&T bill

Military Police 10/1992 – 01/1999

U.S. Army Fort Myers, VA

Experienced in handling confidential material

Ability to communicate effectively in diverse environments

Proofread and checked contents of investigative reports

Education

Bachelor of Information Technology Present

American InterContinental University Hoffman Estates, IL

• Concentration in Computer Forensics

• Expected graduation date: 7/2011

Associate of Arts in Business Administration 4/2010

American InterContinental University Hoffman Estates, IL

• Concentration in Information Systems

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