Customer Service Administrative Assistant
Resume:
Ellen Cotton
*** ***** *** *******, ** ***** 806-***-**** abkxv4@r.postjobfree.com
Objective _______________________________________________________________________________
A position allowing for optimum usage of my demonstrated organization, customer service, communication, and
project management skills proven by 16 years of employment in the clerical field.
Profile _________________________________________________________________________________
Motivated, intelligent business professional with multiple high level skills and a successful 16 year track record of
employment. Talent for quickly mastering technology – Expertise in Microsoft Word, Works, and PowerPoint
products. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling
sensitive, confidential records. Demonstrated history of producing accurate, timely reports and meeting stringent
government guidelines.
Flexible and versatile – able to maintain a sense of humor under pressure, with the ability to work as a positive team
member or self motivated independent employee. Competent with demonstrated ability to easily transcend cultural
differences. Thrive in deadline driven environments. Excellent team leading skills.
Skills Summary _________________________________________________________________________
1. Project Management 5. Computer Savvy 9. Payroll
2. Report Preparation 6. Customer Service 10. Bookkeeping
3. Written Correspondence 7. Scheduling 11. Front Office Operations
4. General Office Skills 8. Accounting/AR/AP 12. Professional Presentations
Professional Experience __________________________________________________________________
ACCOUNTING/BOOKKEEPING/TECHNOLOGY
1. Payroll for up to 100 individuals, including monthly/quarterly/annual payroll compliance reports and
payments. (Barbara Frankhouser CPA, D&S Residential Services, Lubbock Police Department, Dynamic
Foods Transportation)
2. Recovery of $50,000+ in past due Accounts Receivable accounts in 3 months time. (Benchmark Business
Solutions)
3. Daily Accounts Payable and Accounts Receivable duties, including monthly/annual reports. (Barbara
Frankhouser CPA, Benchmark Business Solutions, D&S Residential Services, Lubbock Police Department,
Bruckner Truck Sales, Dynamic Foods Transportation)
4. Operation of various Accounting Software programs including QuickBooks and JDE Accounting.
5. Electronic Deposits, ACH Drafts, Credit Card Payments. (Benchmark Business Solutions, Bruckner Truck
Sales)
6. Ordering of needed supplies, Inventory, Budgeting, and Credit Card Reconciliation. (Barbara Frankhouser
CPA, Benchmark Business Solutions, D&S Residential Services, Lubbock Police Department, Dynamic
Foods Transportation)
Customer Service/SUPERVISORY/Problem Solving
1. Oversee front office operations and provide impeccable customer service.
2. Develop and implement winning strategies for employee and customer relations:
o Responsible for writing employee manual and departmental policy on alcohol and drug abuse.
(Dynamic Foods Transportation)
o Creating/reworking contracts for new and existing customers. (Benchmark Business Solutions)
o Coordination of subordinates / lower level administrative assistants (Lubbock Police Department,
US Census Bureau)
Ellen Cotton
Coordination of Process Servers for 20+ Texas Counties, including filing of Motions and Orders
o
for Legal practice.
DETAIL MASTERY & Organization
1. Manage all aspects of day to day clerical operations/schedules/travel of fellow workers:
o Facility maintenance scheduling.
o Meeting scheduling/Travel arrangements for Police Chief and Assistant Chiefs, along with Internal
Affairs and Administration.
o Awards ceremonies/promotional ceremonies planning.
o Answering multiple line phone systems.
o Various daily clerical duties including correspondence.
Employment History _____________________________________________________________________
ALLEN ADKINS & ASSOCIATES – Lubbock, TX
Office Employee, May, 2010 to Present
BARBARA FRANKHOUSER CPA – Lubbock, TX
Administrative Assistant, February, 2010 – May 2010 (Temporary Position)
BENCHMARK BUSINESS SOLUTIONS – Lubbock, TX
Service Dispatcher/Accounts Receivable Clerk, 2009
D&S RESIDENTIAL SERVICES – Lubbock, TX
Office Administrator, 2008 – 2009
LUBBOCK POLICE DEPARTMENT – Lubbock, TX
Lead Administrative Assistant / Public Safety Dispatcher I, 2002 2008
BRUCKNER TRUCK SALES – Lubbock, TX
Parts Accountant, 1998 – 2000
US CENSUS BUREAU – Lubbock, TX
Crew Leader/Administrative Assistant, 1998
DYNAMIC FOODS TRANSPORTATION – Lubbock, TX
Department Secretary/DOT Compliance Officer, 1994 1997
Education ______________________________________________________________________________
TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER – Lubbock, TX
Registered Nursing, 1989 – 1991 Did not obtain degree
AMERICAN COMMERCIAL COLLEGE – Lubbock, TX
Accounting & Automation, 1993 1994 Graduated 1994
304 Niter Ave Lubbock, TX 79403 806-***-**** abkxv4@r.postjobfree.com
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Ellen Cotton
References ______________________________________________________________________________
BRYAN LAFIETTE – Case Manager, D&S Residential Services Lubbock, TX
SCOTT SNODGRASS – LVN Lubbock, TX
TRISTA JACKSON – House Manager, D&S Residential Services Lubbock, TX
SHARON SIMMONS – Administrative Assistant, Lubbock Police Department Lubbock, TX
KATHERINE WILKINSON – Sex Offender Registration Coordinator, Lubbock Police Department Lubbock, TX
DWIGHT CLINE – Officer, Lubbock Police Department Lubbock, TX
304 Niter Ave Lubbock, TX 79403 806-***-**** abkxv4@r.postjobfree.com
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