Customer Service Quality Assurance

Demirius L Abrams

*** ******* **** *.*/ Huntsville, AL 35811

256-***-**** ********@*******.***

WAREHOUSE MANAGER/ WAREHOUSE SPECIALIST-MANTENANCE

Exceptional management and supervisory experience performing a variety of

warehouse duties with a clear understanding of establishment's storage plan

including: direct supervision, personnel actions, prioritization of

training requirements, scheduling and task assignment, well-organized,

flexible, able to perform under extreme pressure, excellent communication

and organizational skills and DOD contract experience. Technical skills and

expertise, inventory control, knowledge of TAMMS and PPE warehouse

operations, safety issues and risk management, troubleshooting and problem

analysis. Operate various forklifts and high rise equipment.

Highlights of Experience

Warehouse Inventory Specialist

July 2007 to December 2009

DOD Surplus, Redstone Arsenal, AL

Performed cycle counts, troubleshooting, tool tracking, inventory

transfers, labor reporting, build and update multiple project schedules,

set up inventory cycle codes, rearranging and taking inventory of stored

materials, examining stored materials and reporting deterioration and

damage, routing materials to prescribed storage locations, stacking and

palletizing materials in accordance with prescribed storage methods,

removing material from storage and preparing if for shipment, noting and

reporting discrepancies and obvious damages, safely loaded and unloaded

inventory, examine package contents and compare with records; manifests

invoices, or orders to verify accuracy, determine shipping method for

materials using knowledge of shipping procedures, routes and rates.

. Ensured total observance to each Federal statute concerning warehouse

processes including OSHA and DEA regulations.

. Consulted with division heads to make sure management of warehouse

duties with tasks sales, production, purchasing and records control.

. Organized and verified in product profits and revised inventory

balance around.

Customer Service Representative

January2006 to

June 2007

Direct TV / Huntsville, AL

Operate, inspect, maintain a strict confidentiality policy between clients,

and repair full spectrum of satellite services and related products, good

communication skills, working effectively to accomplish team goals and

assisting customers with problems involving billing and equipment troubles.

Update and support changes and reviews of satellite equipment. Utilize

Engineering drawings and vendor developed functional changes and system

enhancements for operation systems development program not listed in

manuals to resolve user concerns, not covered in technical publications.

Supply

Specialist

January 2005 to January 2006

Hart Cooley, Huntsville, AL

Oversaw a group of 15 members; planned, implemented and supervised

administration operations systems. Matched work order tickets with proper

cases prior to production, record shipment data weight, charges, space

availability and damages and discrepancies for accounting and recordkeeping

purposes, contact carrier representative to make arrangements and to issue

instructions for shipping and delivery of materials, implemented strict

maintenance standards and guidelines to continuously improve work

processes.

. 1st choice to fill vacant Supply Specialist position;

excelled; revitalized sections inadequate performance report tracking

system, effectively eliminated overdue feedback reports; zero

delinquent performance reports.

. Applied lean maintenance practices to Time compliance

Inspection programs; 97% inventory accurateness rating, and performed

Quality Assurance Rep on organization company board effectiveness.

. Decreased set up time and charges by 30%, while keeping more

than 90 percent schedule accurateness

Shipping Receiving Clerk

January 2000 to December 2004

Wilson Lumber Co., Huntsville, AL

Prepare tally sheets for proper notations as to receipts overages or

shortages, place pallets in appropriate temporary or permanent storage

locations, according to specific oral or written instructions and

established methods, complete document to show location, signs for items to

show receipt, tallies shipments and complete documents after ensuring that

supplies are shipped in properly marked, tagged and labeled containers.

Operate manually controlled gasoline, electric or liquid propane gas

powered forklift to transport goods and materials. Assembles picked items

and move stock to locations within a well-prescribed overall storage plan.

Perform other duties as assigned.

. Ensured proper identification and distribution of

repairable and non-repairable assets through careful process.

. Implemented improved systematic employment area and help

maintain safety and security of the warehouse.

. Checked physical state of the warehouse tools and planned work

instructions and requests for substitute of equipment.

Education & Training

2007-present 3rd Year Computer Information Systems

Calhoun Community College, Huntsville, AL

Other Qualifications

Certified forklift operator

Fluent in English Language

Proficiency in the MS office software applications

DOD Experience

Typing skills using both hands and all fingers for typing

Information Ordering

Near Vision - the ability to see details at close range

Able to obtain and maintain a Secret Clearance

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