Customer Service Manager
Resume:
CARRIE
PUTZER
**** ********** ** # *****: ***-**5-
Columbus, GA 31909 morbid_dolphin@hotmail.c
om
Objectiv
e To acquire the position of manager in a progressive organization that offers opportunities for advancement
and to gain additional work skills to enhance my resume for future career endeavors.
Summar
y My areas of expertise that will contribute to your company include over 15 years of cash handling
experience and customer service. Some of my professional abilities include 10-key, typing, and computer
skills. I also have five years of management experience at Wendy's.
Employment History
February 2007 – Present
BANK OF AMERICA
TELLER TO SENIOR TELLER AND CURRENTLY A SALES AND SERVICE
SPECIALIST
Copperas Cove, TX
Job skills and responsibilities including, but not limited to:
-Cash Handling
-Customer Service - excelling in customer delight and satisfaction
-Minimizing customer wait time by performing correct and efficient
customer transactions
-Striving to help ensure Banking Center exceeds sales goals by selling and
cross- selling banking products by referring customers to our personal
bankers to
ensure customers get the right products for their needs and to meet
personal referral goals
-Exceeding standards and requirements for balancing accuracy
-Aiding in training of any new tellers to the Banking Center
WENDY'S
Co-Manager - Managing
Killeen, TX Daily
Operations to
Responsibilities including, but not limited to: include the
supervision
- Cash Handling of up to 20
employees on
- Customer Service any given
shift
- 10-Key Skills
January 2006 – April
2006
- Employee Scheduling
- Payroll
- Inventory of food and supplies
- Managing the cost of food and supplies
-Staffing- interviewing, orientations, hiring and terminations
WENDY'S January 1999 – July 2004
Crew to Co-Manager
Killeen/Copperas Cove, TX
Responsibilities including, but not limited to:
- Cash Handling
- Customer Service
- 10-Key Skills
- Managing Daily Operations to include the supervision
of up to 20 employees on any given shift
- Employee Scheduling
- Payroll
- Inventory of food and supplies
- Managing the cost of food and supplies
-Staffing- interviewing, orientations, hiring and terminations
Education
2000
STATE OF TEXAS/TEXAS EDUCATION AGENCY
GED
TX
My Certificate of High School Equivalency from the state of Texas was issued on October 3, 2000. The certificate
number is: 463748 for verification.
I am currently enrolled in Central Texas College taking online courses. My major is business
administration. I plan on graduating in the fall of 2012.
Contact this candidate