Customer Service Sales

Bernard Adams, III

*** ******** ******, ***********, ** 19320 616-***-**** (day) l

610-***-**** (evening) l abkxsq@r.postjobfree.com

OBJECTIVE

To secure a Product Director position utilizing my strong leadership,

communication, marketing and project management skills to contribute to

the success of an innovative and high-performance team.

EXPERIENCE

MERCK & CO., MARCH2001- MARCH 2010

Global Product Marketing Manager, (4/07 - 3/10)

. Led global brand development and multi-channel marketing strategies

for Zetia and Vytorin

. Implemented strategies for Zetia and Vytorin to ensure rigorous

research metrics were adhered to for visual branding, messaging and

promotional material testing

. Managed $400 million budget, and had accountability for the global

franchise budget to within +/-5%

. Executed and implemented cost-saving $900K in agency fees in 2009 by

managing tactics in-house and revamping the medical and legal review

processes

. Led the agency and vendor selection process for regional and

national markets

. Developed detailed sales aids for sales representatives at health

care professional and customer levels

. Managed relationships with national agencies and vendors

. Supervised the development of promotional resources utilized for

multi-channel marketing in the support of brand objectives

. Directed internal working teams on development of content and design

for promotional resources for conventions, hospitals, managed care,

and disease management

. Led and facilitated developed convention tactics that increased the

time health care professionals remained in the booth from 5 to 11

minutes

Project Coordinator, Merck National Service Center (7/04 - 4/07)

. Managed support for marketing teams by developing and providing data

analysis on all market activity

related to promotion and marketing initiatives

. Provided analysis and trending data on competitive intelligence for

all United States Human Health (USHH) and Merck Vaccine Division

(MVD) products which contributed to opportunities for Marketing to

develop a more time-effiencient focused effort

. Cooridinated Merck National Service Center (MNSC) metrics during

the profit plan process

. Led the MNSC role in the launch of Zostavax and Zolinza

. Implemented customer awareness campaigns conducted by the MNSC,

reaching 90% of the identified customer base

. Created an outbound call initiative that serves as the template for

all MNSC outbound call projects: The template is now utilized by

USHH and MVD for obtaining essential customer segmentation data and

optimizing delivery of resources to customers.

. Trained 700 MVD reps to support the launch of Zostavax ensuring

appropriate leverage of the partnership between Marketing and the

Merck National Service Center

. Managed project responsibilities for the MNSC for Zostavax , Zocor ,

Primaxin and Invanz that included:

preparing monthly reports, and providing customer insights to the

marketing teams

Professional Sales Representative (3/01-7/04)

. Achieved top market share change ranking in the Lake Michigan Region

and ranked in the top quintile for Project Perfomance Objective

(PPO) in 2003

. Elected by my peers to serve on the Lake Michigan Regional Advisory

Board and offered several contributions for special projects

. Consistent recognition for exceptional execution of quality customer

concepts specifically related to customer knowledge, relationship

building/leveraging and physician beliefs

. Successfully launched customer focus initiative by taking a

leadership position within the new Super-District and driving

discussions regarding customer beliefs, resource utilization, and

customer focus structure adjustments

. Demonstrated outstanding teamwork, initiative and creativity while

constructing tactical plans

MERCK & CO. AWARDS AND CERTIFICATIONS:

. Merck Sigma Green Belt Certification (2010)

. Award of Excellence: for the successful development, testing, and

deployment of the Merck/ Schering-Plough Exhibit at the AHA 2007

Convention in Orlando (2007)

. Special Achievement Award: $900,000 cost savings in agency fees (2009)

. Special Achievement Award: Franchise Promotion for conventions (2009)

. Vice President's Distinguished Service Award (2006)

. Merck Vaccine Divison Special Achievement Award (2006)

. United States Human Health Award of Excellence (2001, 2002, 2003,

2004, 2005, 2006, 2007)

. Vice President's Club Award (2003)

. Lake Michigan Region Award: Stellar Muskegon Share Change for Save a

LIFE (2004)

. Lake Michigan Region Award: Stellar Muskegon Share Change for Zocor

(2003)

. Lake Michigan Region Award: Stellar Muskegon Share Change for Maxalt

(2003)

PRIORITY HEALTH INSURANCE CO., DECEMBER 1996-MARCH 2001

Sr. Marketing Account Manager

. Responsible for Project and Account Management and achieving marketing

objectives

. Effectively managed the largest account (General Motors), including

daily contact with GM management and personnel regarding enrollment,

premium, claims and benefit issues

. Developed and implemented three communication systems between General

Motors and Priority Health which resulted in GM renewing their

contract for five years.

. Partnered with the sales department by offering marketing and benefit

expertise to potential employers

. Managed open enrollments, which resulted in over 40,000 additional

members

KINKO'S COPY CENTER, JULY 1993-JUNE 1999

Store Supervisor

. Responsible for the day-to-day management of the store with a staff of

53 employees, including purchasing, inventory, maintenance, accounts

payable, budgeting, quality control and personnel management

. Conducted regular performance reviews and managed employee development

program

BLUE CROSS BLUE SHIELD OF MICHIGAN, AUGUST 1991-DECEMBER 1996

Quality Control Associate and Customer Service Representative

. Responsible for training, quality assurance, and customer service for

the largest health care organization in Michigan.

. Partenered with the CEO to retain over 6,000 employees, that resulted

in employee empowerment to streamline work processes

EDUCATION

B.A.A. - Interpersonal and Public Communications, 1988; Central

Michigan University, Mt. Pleasant, MI

B.A.A. - Broadcasting, 1988; Central Michigan University, Mt.

Pleasant, MI

B.A.A. - Cinematic Arts, 1988; Central Michigan University, Mt.

Pleasant, MI

References available upon request.

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