Sales Customer Service
Resume:
Laura Bruno
Willoughby Hills, OH 44092
**********@*****.***
EDUCATION
Shenango Valley School of Business, Sharon, Pennsylvania; Associate in
Specialized Business, Secretarial Science, Option Information Processing,
March 1993
OFFICE SKILLS
Appointment Computerized Facsimile Operation Photocopier Operation
Scheduling Inventory
Billing Computerized Payroll Filing (Alpha & Proofreading
Numeric)
Cash Handling Data Entry Mail Processing Transcription
Computerized A/R Expense Report Phone Systems Word Processing
Auditing
EQUIPMENT AND SOFTWARE KNOWLEDGE
Binding Machines Electronic Lotus Notes MS Word
Typewriters
Boomerang Fedex Powership MS Excel PC & Mac Computers
Copiers & Facsimiles FreeMarkets MS Outlook Postage Meters
Dictaphone Inkjet & Laser MS PowerPoint Switchboard Systems
Printers
eBreviate Internet Literate MS Visio Windows XP
EXPERIENCE
Area Temps, Cleveland, OH
Various temporary positions from January 2010 to July 2010
. Answering phones
. Customer service
. Filing
. Order Entry
. Postage Meter
. Mail sorting
. Report Updating
. Scanning
. Converting files to PDF format
Ultima Services Corporation, Jacksonville, FL
March 2009 to July 2009
**Worked as a contractor in a U.S. Federal Government facility in
Cleveland, OH, including a "favorable" background check from the Federal
Protection Service Contract Suitability Adjudication Program.
. Answering phones
. Receptionist
. Writing, calling in & sorting service tickets
. Filing
. Mail sorting & delivery
. Managing conference room calendar
. Faxing
. Copying
. Fedex
. Postage Meter
Employer's Choice Agency & Volt Agency, Cleveland, OH
Various temporary positions from May 2007 to April 2008
. Managing calendars
. Travel arrangements
. Scheduling meetings
. Processing leases
. Filing
. Mail sorting & delivery
. Answering phones
. Receptionist
. Supply ordering
. Proofreading
Caraustar, Inc., Cleveland, OH
June 1999 to January 2007
. Administrative Assistant to the Vice President of Sales, Marketing &
Business Development
. Secretarial support to the Division Controller, Dir. Of Technology, Dir.
Of Manufacturing and all Sales Account Managers
. PowerPoint presentations for all sales personnel and VP
. Weekly and monthly sales and budget reports
. Expense reports using Lotus Boomerang
. Personnel org charts using Visio
. Purchasing of general office, stationery, promotional items, graphic
design and structural design supplies
. Mass mailing distributions
. Manage internet auctions for sales contracts using FreeMarkets &
eBreviate
. Spreadsheets to track auctions
. Manage personal and business mailing addresses and lists for VP
. Administration of company and customer use of Cleveland Browns, Cleveland
Indians, Cleveland Cavaliers and Lake County Captains season tickets
. Internet research of prospective sales customers
. Transport of yearly Paperboard Packaging Council Competition awards to
and from framing company
. Business dinner reservations
. Organize in-office meetings including catering, driving directions and
all meeting materials
. Set-up of conference calls through Raindance Conferencing
Tenneco Packaging, Beachwood, Ohio
April 1998 to June 1999
. NOTE: The paperboard division of Tenneco Packaging was purchased by
Caraustar in June 1999. The office moved, but my duties and reporting
chain remained the same.
PS Professional Executive Centers, Beachwood, Ohio
October 1996 to April 1998
. All secretarial duties for 25 companies
. Reception and switchboard relief for 35 companies
. Domestic and international faxing and mailings
. Photocopying
. Electronic postage metering
. Interoffice e-mailing
. Conference room scheduling
. Fedex, UPS and Airborne shipping
. Billing
. Add or change clients in AAS (Advanced Administration System)
. Run end of billing period reports consisting of aging, statements,
AMandA, telephone details, CAS, secretarial detail and all services
detail
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