Jim Borries

<> "" "* Microsoft Way

Redmond, WA" "Type your address here" 6431 Kremer Rd., Evansville, Indiana 47720

812-***-**** (home), 812-***-**** (cell)

abkxs8@r.postjobfree.com

BACKGROUND SUMMARY

Customer service, technical support and trainer, with extensive experience in

AutoCAD, computer operating systems, printers and plotters and other CAD related

products. Product knowledge spans all versions of AutoCAD, databases, GIS

systems, Windows 7/Vista/XP, networks, large format plotters, email, internet,

and Microsoft Office applications. Related areas of expertise are:

Customer Service End User Training POC for Major Clients

End User Software Support Software Deployment Network Administration

Printer/Plotter CAD Drafting

PC Hardware Support Management

WORK EXPERIENCE

Three I Engineering, Evansville, Indiana 2006-2010

Network Administrator/CAD Manager. Numerous duties including; add/remove network

users, roll out new computers and laptops, manage server backup/restore system,

test/install and implement WSUS (Windows updates) system, install and manage

network printers, large format plotters and scanner, and Xerox Workstation color

printer/copier/scanner. Software support and troubleshooting for Microsoft

Office products, CAD products (AutoCAD, Inventor, Revit, Civil 3D, SolidWorks),

and accounting software. Maintained company databases using Microsoft Access,

maintained and updated company web site and managed network security software

(anti-virus). CAD manager responsibilities included installing and updating

software, monitoring licenses, maintaining standard menus and other CAD

standards and checking drawings for standards compliance. Point of contact for

major clients - requesting drawings and base plans and submitting "issued for

record" drawings and documents on project completion.

IvyTech State College 2003 to present (Also, 1993 - 1997)

Adjunct instructor in Beginning CAD, Advanced CAD and 3D Modeling and Animation.

Pinnacle Computer Services, Evansville, Indiana 1994 to 2004

Customer service, training and technical support of CAD software products,

computer workstations, operating systems, and printers and plotters. Developed

customer base of architectural and engineering firms and consultants,

manufacturers and government agencies. Provided end user training and support on

AutoCAD, AutoCAD Map, Raster Design (CAD Overlay), and Architectural Desktop.

Boettcher Engineering Corporation, Evansville, Indiana 1989 to 1994.

CAD system sales, service, support and training.

The Computer Center, Jasper, Indiana 1984 to 1989.

Computer system sales and support, primarily to the education market.

(Elementary and secondary schools.)

Pike County School Corporation, Petersburg, Indiana 1971 to 1984.

Industrial Arts teacher. Grade 7 - 12.

EDUCATION

B.S. Industrial Arts Education, Indiana State University

M.S. Industrial Arts Education, Indiana State University

PROFESSIONAL

Indiana Teaching Certificate - Life License

REFERENCES

Mr. David Orsborn, Three I Engineering, Evansville, Indiana, 812-***-****

Mr. Mike Satterfield, Ivy Tech State College, Evansville, Indiana, 812-***-****

Mr. Mark Beman, Advanced Solutions Inc., Evansville, Indiana, 877-***-****

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