Manager Customer Service

Jhelum D. Davis

**** * ******* **** ** #* Tucson, AZ 85716

abkxrq@r.postjobfree.com

520-***-**** Cell

Objective

To attain long term stable employment within a growing organization that

values excellence and integrity, so I may continue to develop

professionally.

Skills and Qualifications

. 12 years of experience with direct customer contact and service

including complaint handling and customer retention. I have excellent

customer service skills and excel at turning confrontational, angry

customers into happy net promoters.

. 5 years of supervisory and management experience of 3-15 subordinates

. 5 years of varied construction related repair and installation of

mechanical systems elevators to air conditioners

. 4 years of experience with light bookkeeping, cost analysis, profit

and loss statement review.

. 4 years experience with purchasing and inventory including cost

competitive analysis of different vendors

. 1.5 years of experience invoicing and collecting in business to

business environment

. 1.5 years of business to business sales experience

Work Experience:

. Seasonal Service and Support Representative and Specialist (11/07-

4/08)(8/08-4/09)(9/09-6/10)

Intuit Inc.

2800 E. Commerce Center Place Tucson, AZ 85706 520-***-****

. Air conditioning installer's helper (3/06-3/07)

Hamstra heating and cooling.

2035 E 17th St Tucson, AZ 85719 520-***-****

. Food Service Manager 1 (1/05-3/06)

T.U.S.D. Food Service Department

2150 E 15th St Tucson,AZ 85719 520-***-****

. Route Driver (4/02-7/03)

Auto-Chlor Systems

3525 E Wood St Phoenix, AZ 85040 602-***-****

. Elevator Constructor Apprentice (5/01-3/02) layoff after 9/11

Thyssenkrupp elevator Team Arizona

1634 N. 19th Ave Phoenix, AZ 85009 602-***-****

. Restaurant manager (10/00-5/01)

Jack In The Box inc.

4839 S. 43rd Place Phoenix, AZ

. Kitchen Manager (8/97-10/00)

Frog and Firkin LLC

874 E University Blvd Tucson, AZ 85719 520-***-****

References

. Excellent business and personal references provided upon request

Contact this candidate