Human Resources Project Manager

Tricia R. Ferguson, PHR

**** ******* ********* **** **

C: 407-***-****

Denham Springs, LA 70726

www.linkedin.com/in/triciafergusonphr

*****************@*****.***

SUMMARY OF QUALIFICATIONS

Self-motivated and results-oriented Human Resources professional with over

15 years of progressive and diverse experience. Strong organizational

skills with a demonstrated track record in developing plans, setting

priorities, and managing resources to accomplish goals and objectives in a

timely and cost efficient manner. Ability to grasp and utilize new

information quickly while maintaining accuracy and confidentiality during

peak volumes of work. Proven success in working effectively with all levels

in an organization, developing business relationships, soliciting input,

clarifying expectations, and achieving outcomes.

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PROFESSIONAL EXPERIENCE

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Total Medical Solutions, Inc. - sanford, florida 2008-2010

Premier provider of home health care and complex care products and services

for the workers' compensation industry

Director, Human Resources

Managed all aspects of Human Resources for a family-owned, 75 employee

national company to include coaching and counseling of staff and senior

management team, the recruiting process, benefits administration, workers

compensation, and administration and adherence to company policies and

procedures.

. Developed and maintained a Human Resources budget that reflected staff

members total compensation package allowing the company to budget

appropriately each fiscal year. The budget also included projections

for additional staff members throughout the year. The budget was also

utilized to provide employees annually with a Benefit Statement

detailing their total compensation package.

. Developed, implemented, and managed a performance appraisal program

utilizing position competencies developed in employee job descriptions.

The program allowed a more interactive and detailed process for

management and staff for all evaluation meetings. This program was also

used to determine a rating scale for annual merit and bonus potential

for staff members.

. Worked with employees at all levels regarding employee relations issues

such as: teamwork, performance, compensation, terminations and

reductions in staff, training, and benefits.

. Developed a standardized document that allowed management to have a

consistent and formalized process for disciplinary conversations.

. Organized and implemented employee benefit programs which included:

benefits open enrollment, orientation, vendor review and selection, PTO,

FMLA, and Workers Compensation.

. Prepared and worked with appropriate parties involved to insure timely

and accurate filings of Form 5500.

. Managed all aspects of employment recruiting which included: employment

ad placement, interviewing of job applicants, conducting reference and

background checks, and facilitating new employee orientation.

. Created standard job descriptions and employee policies, to include an

up-to-date employee handbook.

. Used local and internet resources to conducted salary surveys which

improved both the hiring and retention of staff members.

. Managed the payroll process which included collecting and processing

payroll and HR changes on a bi-weekly basis.

Insurance Office of America - Longwood, Florida 2007-2008

Independent Insurance Agency

Sr. Human Resources Consultant

Worked with clients by providing consulting services relating to a

multitude of Human Resources issues. Client sizes ranged from 15-55

employees.

. Provided coaching and counseling to owners, management, and employees on

a variety of Human Resources related issues to include: performance,

discipline, compensation, and terminations.

. Managed benefit open enrollment process for client companies to include

working with vendors to select the best benefit package available for

their staff members.

. Managed hiring process to include working with recruiters, telephone

screening, employment offers, and orientation.

. Handled bi-weekly payroll processing for client companies.

. Worked with company owners to develop Human Resources budgets for

finance department.

. Provided support on projects needed for clients to include: employee

handbooks, job descriptions, and policy manuals.

Gencor Industries, INC. - Orlando, Florida 2006 - 2007

Leading manufacturer of asphalt plants, soil remediation plants, combustion

systems and screening equipment for the road and highway construction

industry

Manager, Human Resources

Managed all aspects of Human Resources for 280 employees for Orlando

corporate office and manufacturing plant. In addition, handled all

advertising, benefits administration, workers compensation, safety, and

entry to senior-level recruiting.

. Acted as Safety Officer for company providing recommendations to reduce

employee injuries and safety initiatives company-wide, as well as,

developed company-wide safety training and policies.

. Coached and counseled both employees and management on a variety of

Human Resources related issues.

. Served as active member of manufacturing management team, creating value

and positive relationships. This resulted in greater trust between

Human Resources and front-line management.

. Created relationships with local advertising agencies increasing our

applicant flow and company exposure. This resulted in increasing our

application intake by 200%. Created relationships with local colleges

to attract recent graduates and participated in job-fairs.

. Automated benefits enrollment with insurance carriers. Moved from

manual process to web-based and electronic communication resulting in

more timely enrollments and greater accuracy in monthly invoices from

carriers.

. Organized employee benefit open enrollment sessions for all shifts

ensuring employees had knowledge of their benefit plans for upcoming

plan year.

. Interviewed employees, analyzed data, wrote job descriptions, and

conducted salary surveys which improved both the hiring and performance

appraisal processes.

. Managed all aspects of employment recruiting.

Right Management Consultants - Orlando, Florida 2003 - 2005

The talent and career management expert within Manpower, the global leader

in employment services

Manager, Client Services

Managed all technical, operational, and service-delivery aspects of a

regional office providing services to over 500 corporate clients. In

addition to management activities, participated in a 5-member team

responsible for business development functions including proposals and

marketing events.

. Served as active member of a sales team that increased program

participation from 79% to 92% resulting in increased revenue.

. Project manager for client projects involving reductions in staff

ranging in size from 1 to 400+ employees while ensuring a high level of

confidentiality.

. Project manager for client career centers ranging in size from 75 to 150

employees.

. Scheduled all classes, consultant assignments, created weekly calendars,

maintained an accurate project database, generated weekly progress

reports for the client, and created PowerPoint presentations which

contributed toward the overall success of a $250,000 consulting project.

. Served as the initial Orlando contact for transfer business and

scheduled candidates eligible for services and the logistics regarding

their program.

. Facilitated the cost-effective utilization of part-time instructors and

administrative staff through the effective scheduling of seminars and

the prioritization and delegation of assignments.

. Reviewed and updated the on-line sales report and candidate database

system which ensured it remained up-to-date, accurate and readily

available.

. Maintained the integrity of a CRM database for the North Florida region

ensuring accuracy and security.

. Coordinated all marketing event logistics from securing a site, hotel

and food arrangements, to handling RSVPs.

. Co-Chaired Sales and CRM team which were part of a statewide Best

Practices Group.

. Participated on a statewide marketing team and acted as the corporate

liaison for CRM and corporate PR activities.

Default Consulting International - Orlando, Florida 2002 - 2003

Consulting company providing a wide range of services to clients around the

world specializing in mortgage foreclosure Assistant Vice President, Human

Resources

Managed a client base of local and regional companies handling all aspects

of Human Resources; supervised staff members.

. Coached and counseled both employees and management on Human Resources

related issues ranging from: performance, compensation, terminations

and reductions in staff, training, and benefits.

. Created, implemented, and managed a company Management Leadership

Program, which resulted in improved team building and leadership

developments skills for all managers.

. Served on the Operations Management Committee which ensured

communication of company initiatives was disseminated to all staffing

levels which resulted in increased morale and productivity.

. Organized and implemented employee benefit programs which included open

enrollment, orientation, and PTO.

. Managed all aspects of employment recruiting, interviewed employees,

analyzed data, wrote new job descriptions, and conducted salary surveys

which improved both the hiring and performance appraisal process.

The Devereux Foundation - Orlando, Florida 2000 - 2002

Non-profit organization providing services around the nation for persons

with emotional, developmental and educational

disabilities

Human Resources Coordinator

Managed employee benefits program for 450 employees, including open

enrollment, new employee orientation, retirement plan, and PTO. Also

administered FMLA/ADA/COBRA/HIPAA and other leaves of absence.

. Administered and managed the company's Worker's Compensation program

which included reporting claims, the modified return to work program,

interfacing with counsel on litigated claims, and training

managers/employees of WC importance within organization.

. Conducted and analyzed exit interviews and reported data to management

on a monthly basis.

. Directly responsible for all aspects of employment recruiting including:

attending job fairs, placing employment ads, and meeting with new

employees.

. Administered the credentialing and privileging process for clinical

staff.

. Provided support in maintaining an HRIS system which ensured accurate

personnel information for employees.

. Actively served on various task force committees for JCAHO, safety, and

clinical staff credentialing process.

Kemper Sports Management - Northbrook, Illinois 1999 - 2000

Payroll/Benefits Manager

Post-Tribune Publishing Inc. - Gary, Indiana 1996 - 1999

Human Resources Coordinator

Trailmobile Trailer Corp. - Chicago, Illinois 1995 - 1996

Human Resources Assistant

Conseco Companies - Carmel, Indiana 1990 - 1995

Human Resources Administrative Assistant II

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CERTIFICATIONS AND EDUCATION

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. Professional in Human Resources Certification (PHR) ~ December 2000 to

Present

. Authorized Trainer - OSHA 10 & 30 hour classes ~ September 2006

. 30-hour OSHA General Industry Safety & Health ~ July 2006

. Numerous Courses Completed toward a Bachelor of Science in Human

Resources; Indiana University, Indiana

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AFFILIATIONS

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. Greater Baton Rouge SHRM Chapter

. Baton Rouge ASTD Chapter

o Professional Development Committee Member 2010

. The Central Florida Human Resource Association, Inc.

o President 2009 & 2010; President-Elect 2008; Director of Programs 2006-

2007; Director of Non-Dues

Revenue 2001-2005

. HR Florida State Council

o Council member during CFHRA Chapter Presidency ~ 2009 & 2010

o Conference Committee Arrangement Chair ~ 2005

. Society for Human Resource Management ~ Active Member

. Cystic Fibrosis Foundation Executive Committee Member ~ Single's Greatest

Night 2004 & 2005; Honoree 2003

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