Angela M. Cosgrove

**** *. ***** ** ***** Ledge, MI 48837

517-***-**** • abkxr8@r.postjobfree.com

Objective

To obtain a position in a corporate business which allows me to use my technical and interpersonal skills to meet my

employer’s business goals and objectives while broadening my education in a professional office environment.

Education

Western Michigan University – Kalamazoo, MI

B.A. Business Administration and Human Resources Management – Graduated May 2004

Lansing Community College – Lansing, MI

Continued my education with various Health Field classes – 2007-2009

Qualifications

• Excellent verbal and written skills

• Excellent analytical and problem solving skills

• Excellent organizational skills

• Proficient with the following software: Microsoft Word, Excel, Power Point, Adobe, GroupWise, Microsoft

Access, Microsoft Dynamics GP, Microsoft Publisher, Outlook

• Familiar with the following platforms: Windows 95/98/2000/XP/OFFICE/VISTA

Work Experience

Ryan’s Roadhouse – St. Johns, MI

May 2010 – Present

Bartender/Server

Check patron identification to ensure they meet the minimum age requirements for the purchase of alcohol and

tobacco products

Keep the bar well stocked by maintaining the liquor, garnishes and glasses at the bar

Responsible for opening and closing the bar

Ensuring excellent customer service skills

Capitol Bancorp Limited – Lansing, MI

January 2010 – June 2010

Government Guaranteed Associate

Review SBA loan presentations from over 45 banks across the United States to determine whether Governmental

qualifications are met

Prepare loan documentation including both initial and closing documents

Communicate with Loan Officer assigned to loan throughout entire process to ensure documents are obtained in a

timely manner

Maintain all files and make any changes/updates in the computer system

Michigan Commerce Bank – Lansing, MI

October 2009 – January 2010

Loan Operations Specialist

Review commercial and personal loan applications for accuracy and completion

Input data from loan documentations into the loan accounting system

Ensure customer billing and payments are correctly entered and audited

Ensure customer receives documentation on release of collateral and reconciled in the bank records

Brannigan Brothers Restaurant – Lansing, MI

February 2007 – June 2009

Restaurant Manager

Responsible for general management of all restaurant and bar operations annually grossing $250,000

Ensured compliance for liquor operations in regulation with all local, state and federal laws

Responsible for ordering all food, liquor, and operational supplies

Supervised 18 employees and managed all scheduling of labor and human resource concerns

Responsible for patron satisfaction, all private party events, and managing any customer complaints

State of Michigan, Wage and Hour Division – Lansing, MI

August 2006 – February 2007

Regulation Agent –Level 9

Participated in educating Michigan businesses on the youth employment standards, knowledge of laws and policies

including the payment of wages and fringe benefits, minimum wage and overtime, youth employment, and prevailing

wages

Conducted investigations and analyzed complaints relevant to fraudulent activities and violations of state or federal laws

Maintained a constant case load of approximately 100 cases

Reviewed financial as well as all other operating records relevant to the various cases

Conducted onsite field investigations

Completed state approved coursework in interviewing, mediation, arbitration practices and techniques

Prepared detailed reports using word documents and advanced excel spreadsheets

Responded to inquires from the public regarding various topics involving the payment of wages

Thomas M. Cooley Law School – Lansing, MI

August 2005 – August 2006

Human Resources Generalist

Handled all new hire orientation, benefit enrollment, paycheck deductions, pay rate increases, coordination of any changes

in employee payroll, employment verification, and terminations for 500 employees

Handled all employee HIPPA paperwork

Well versed in employee benefit packages including but not limited to health, life, and disability plans

Maintained employee personnel files in accordance with company policies and government regulations

Responded to inquiries regarding policies, procedures, and programs

Investigated and resolved issues regarding delivery and payment for services by coordinating with health care

professionals, service providers, benefit plan providers, and employees

Dr. Gale Dermatology – Lansing, MI

May 2005 – August 2005

Office Administrator

Handled the insurance and billing questions as well as payments for all patient accounts

Scheduled appointments using various medical software programs

Answered multiple phone lines, provided customer service to patients, ordered office supplies, and opened and closed the

office

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