Jennifer Schepker

Objective

To obtain a position in Human Resources utilizing a management degree and 7

years of work experience.

Education

Webster University, 2009

Bachelor of Arts in Management with an emphasis in International Business

Minor in French

GPA: 3.89

Summa Cum Laude

Professional Experience

Customer Care Representative

Shop New Balance (April 2010 - Present)

. Manage incoming customer calls regarding returns, shipping

complications, online orders, and product inquiries.

. Provide exceptional customer service regarding the New Balance product

lines.

. Respond to customer inquiries by email.

. Recommend New Balance products based upon consumer interests and

needs.

. Provide timely follow-ups with customers regarding their order status.

Assistant Floor Manager

The Magic House, St. Louis Children's Museum (October 2008 - Present)

. Manage evening rentals of the museum.

. Responsible for cash control policies and procedures.

. Supervision of up to 50 staff members.

. Coordinate Boy and Girl Scout camp-ins.

. Facilitate marketing through museum outreach programs.

. Act as a liaison between guests and visitor service staff, while also

maintaining constant interactions with other museum managers.

. Register Magic House programs.

Business Intern

The Magic House, St. Louis Children's Museum (May 2009 - October 2009)

. Responsible for revising museum policies and procedures.

. Assisted the Human Resource Department with employment services.

. Administered the summer volunteer program and orientation.

. Analyzed museum expenditures for exhibits and special events.

. Administered a "Green Parking" employee program.

Museum Guide

Magic House, St. Louis Children's Museum (July 2003 - October 2008)

. Membership sales.

. Supervised free play throughout the museum to provide a pleasant

environment for visitors.

. Registered and facilitated birthday parties.

Proficiencies

. Advanced proficiency in French

. Excellent written and oral communication skills

. Leadership capabilities

. Exceptional organizational skills

. Microsoft Word, Excel, PowerPoint, and Raiser's Edge

Activities and Awards

Ronald McDonald House of Charities (December 2008 and December 2009)

. Operate a gift drive for the families of this organization with help

from Webster University students and Magic House employees

Service International (August 2010)

. Sized the feet of underprivileged youth in St. Louis for New Balance

tennis shoes.

Carol Bellosa French Award (May2005)

Webster University Dean's List (2006-2008)

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