Customer Service Office

K R IST I BOOT H

**** ********* ***, *******, ***** • 75089

Cell: 469-***-****; *********@*****.***

SUMMARY OF QUALIFICATIONS

Exceptionally efficient, creative and resourceful General Office Clerk and Warehouse Assistant, with over fifteen years experience in Administration and

over ten with Warehouse Assistant. Maintaining records; typing and compiling reports; directing all calls; dispatching and using general office skills.

Courteously greet customers, assist customers with purchases, and resolve customer needs using professionalism and sensitivity; stock shelves; and

general housekeeping duties. Also computer literate with Windows programs and Office applications. General warehouse order puller, stocker, and

inventory clerk. Ten plus, years of related experience including inventory control, warehouse operations and order filling and stocking. Proven ability, to

organize materials and resources also to produce optimal results. Profound ability to initiate plan for and complete daily activities with minimal direction

excellent communication skills within a Warehouse environment.

• Excellent typing skills 50 wpm

• Profound, general office and computer skills.

• Cooperative with strong ability to work as part of a team.

• Strong ability to perform a variety of tasks, detail oriented, good judgment, data entry skills

• Excellent communication skills; detail oriented, adaptable and dependable.

• Experienced using software including: Windows, Word, PowerPoint, Excel, and QuickBooks.

• Ability to work with basic office machines, problem solving skills

• Good organizational skills

• Ability to prioritize multiple tasks

• Warehouse, order puller, stocker, and inventory clerk

• Working knowledge of warehouse receiving, stocking, and inventory best practices.

• Strong aptitude to maintain material handling equipment and meet or exceed warehouse operation efficiency goals

• Proficient in different lifting techniques, inventory records and maintenance.

Receive the orders, store, and deliver the supplies and equipments.

• As Accomplish the routine works such as answering inquiry of prices, materials and stock.

• Dispose the surplus materials; determine the stock keep accurate records.

Assist in maintenance, disposal, preparing records and maintaining accurate inventory records of data.

PROFESSIONAL EXPERIENCE

Sears Logistics, Dallas, Texas 5/2003 to 10/2009

Customer Service Representative/Warehouse Associate

Wrote, typed and entered information into computer to prepare bills, checks and other information answered incoming calls and conveyed messages

answered inquires from claimants, agents and indemnity companies took orders. In put the orders into the computer system so the parts could be shipped

out to the costumers. Expert in keeping all the confidential and conspicuous records in a safe guard manner. Handled various types of clerical

responsibilities and highly confidential tasks with efficiency. Responsible for routine picking, receiving, shipping and packing functions in accordance with

established work processes. Maintained operating equipment and work area, maintained a 97% inventory accuracy rating.

• Developed charts, graphs and tables of information.

• Managed typing and proofreading documents.

• Managed to sort, deliver and pick up mail, files and other documents for designated areas.

• Compiled basic reports, following established formats and procedures.

• Answered inquiries regarding routine procedures and policies to visitors by telephone, email and in person.

• Collected client letters and assorted them according to details

• Answered phone enquiries from clients

• Received, unpacked, and checked arriving shipments with demand Stock storage services.

• Helped in research of departing shipments.

• Maintained simple records.

• Kept storage area dirt free and neat.

• Helped in keeping inventory records

CMC Custom Homes, Dallas, Texas 2/2000 to 6/2003

Office Assistant/Manager

Acted as light typist, cashier, key punch operator and bank depositor. Heavy customer contact. Filling, light typing and other office activities. Responsible

for printing all checks and sending out bills. Assistant in payroll preparation by calculating all times sheet and related duties. Attended incoming and

outgoing calls, greeted visitors and provide them information about tours and literature. Also performed light typing, and filing. Also ran errands and made

deposits in bank accounts. Kept up with payment from clients and sent out late noticed for non delinquent or unpaid accounts. Kept up with all cash

money, updated Quick Books upon any type of bank transaction.

• Maintained office files and records, computed data, composed documents and prepared reports

• Reviewed documents to determine acceptability, accuracy and completeness of information

• Received, classified, filed and reconciled documents and information utilizing standard office equipment.

• Answered and screened telephone calls and performed routine typing.

• Ability to processes information correctly, efficiently and effectively on a daily basis.

• Ability to operate various office equipment such as computer, facsimile machine and printer.

United Parcel Service, Dallas, Texas 10/1995 to 5/2000

Billing Clerk

Working as a general clerk in the organization and handling all the duties assigned to this position efficiently. Responsible for sorting mail, filling

answering phones, and general office duties. Arrange all the invoices to match orders of purchase for input into computers. Responsible for sorting mail,

filling and general office duties. Arrange all the invoices to match orders of purchase for input into computers. Addition of all the invoices to match check

amounts. Created and managed accounts that were delinquent and sent out forms in order to receive the missing information that we needed in order to

bill the clients. Responsible for collecting special orders or regular lines. Resolving common issues or discrepancies on daily basis.

• Consolidate daily reports

• Entered invoices and proper documentation to insurance companies and purchasing data

• Compiled and delivered reports

• Received telephone calls and answered e mails

• Performed all other clerical duties with full devotion

• Initiated calls on behalf of executives and off site sales staff

Blockbuster Video, Dallas, Texas 4/1990 to 8/1995

General Office Clerk/Warehouse Distribution

Write, type, and enter information into computer, using keyboard, to prepare correspondence, bills, statements, receipts, checks, and other documents,

copying information from one record to another. The ability to manage numerous tasks at a time. Typed letters, envelopes, labels, and invoices; made

photocopies of documents; filed documents answered telephones and accurately relayed messages to staff; accurately input data into computer system;

and made public relation calls to numerous businesses . Began this job in the warehouse pulling orders from stores, cleaning and prepared the tapes in

order to get them ready to ship out to all other stores in the USA. We also would have to count the inventory and restock the units every month as needed.

• Proofread records and forms.

• Count, weigh, and measure material.

• Sort and file records.

• Answer telephone, convey messages, and run errands.

• Stamp, sort, and distribute mail.

• Photocopy documents, using photocopier.

• Replenish the shortages and amend the damage

• Well organized, take initiative, flexible, and work well under pressure.

• Confer with department heads to ensure coordination of warehouse activities such as production, sales, and purchasing

• Coordinated and/or checked in product returns and updated inventory balances on hand.

• Ensured the accuracy of all shipping documents.

• Gathered and maintained all data records relative to shipping activities

EDUCATIONAL BACKGROUND

High School Diploma (1983) (1987)

Business Career Institute (2000 2004)

Penn Foster College (2006 2010)

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