**** ***** **** *** *

Memphis, TN *****

Phone: 901-***-****

Email: abkxq3@r.postjobfree.com

Tiffany Hawkins

Professional Goal

Maximize workstation performance by configuring and maintaining networking

systems; prepare end users with planning and performing network analysis

modeling

Software Experience Related Skills Hardware Equipment

Microsoft Office Internetworking PC

*Word Project Management Laptops

*Excel Database Programming Smart Phones

*PowerPoint Systems Engineering Routers

Numara Wireless Routing Printers

PeopleSoft Security Fundamentals Fax Machines

VMWare

Windows

*95

*XP

*Vista

*2007

Adobe

Personal Experience

. Using Microsoft Office Excel, I created a spreadsheet that calculated the

projected annualized sales and goal formula for Liberty National's agents

. Numara is the system used to assist with trouble ticketing customer's

issues for AT&T

. Implemented the VMWare software on office computers to provide added

security and virus protection

. Set up wireless networking to enable employees to share printers and

connectivity to internet

. Successfully, troubleshot Blackberry, Smart Phones, and other mobile

devices with customers over a landline

Education

Brown's Business College GPA: 3.5 / 4.0 1993-1994

Word Processing Diploma

Robert Morris University GPA: 3.75 / 4.0 2007-

2009

A.S Computer Networking Systems

Capella University GPA: 3.5 / 4.0 2009-Current

Study: B.S Information Technology Completion: 70%

Work History

Title: Unit Manager/Agent

Company: Liberty National Insurance Memphis, TN 11/09-

Current

Duties: Sales (Life, Accident, and Health Insurance); maintain and service

existing clients; collections; train new agents how to prospect and obtain

sales goal; Operating system used: XP, Vista, and 2007

Title: Client Instructor

Company: S.P.A.R.C Springfield, IL 03/08-

03/09

Duties: Assist in providing clients with mental disabilities with a quality

lifestyle by enhancing skill sets such and goal setting, economic planning,

budgeting, cleanliness, and independent living; Operating system used: XP

Title: Customer Service/Tech Support

Company: AT&T Springfield, IL 09/04-03/08

Duties: Provide excellent customer support in an inbound call center by

offering consistent and precise information, troubleshot and repair device

issues, collections, and sales; Operating system used: XP

Contact this candidate