Customer Service Manager

Audra M. Johnson

**** ******* ****

Springfield, IL 62711

217-***-**** (cell)

abkxpc@r.postjobfree.com

OBJECTIVE: To use excellent organizational, administrative and

interpersonal skills to support and benefit an organization.

SUMMARY OF QUALIFICATIONS

Superior communication (written and verbal)

Exceptional organization and administration

Award-winning writer (functional or creative)

Quality experience in management, teambuilding and mentoring

Excellent customer service history

EXPERIENCE

Editorial/Printing

. Served as Publications Adviser (newspaper, yearbook and literary

magazine) for Hannibal-LaGrange College from 2002-2005.

. Expanded HLG campus newspaper's length, increased content and sought

improved printing methods.

. Created the first edition of "Express" magazine, a literary journal

for students.

. Served as Graphic Design Assistant for C. L. Downey in 2002.

Writing/Composition

. Wrote an award-winning editorial column for the HLG Horizons titled

"The Real Story."

. Traveled to Jacksonville, Florida to cover a pastors' conference for

the "Florida Baptist Witness" newspaper.

. Wrote a week of student devotions for "Collegiate" magazine published

by Lifeway Christian Resources.

. Contributed several devotion articles to Lily7.com, a website for

college-age women.

. Completed an internship at the Illinois State Baptist Association,

where I wrote feature articles for the statewide newspaper "Illinois

Baptist."

. Acted as a future correspondent for the "Illinois Baptist," and wrote

several news articles.

Teaching

. Instructed and facilitated several college courses in print

journalism, including Introduction to Newswriting, Introduction to

Newspaper Production, Journalism: Newspaper (an editorial lab course),

Journalism: Yearbook (a staff lab course), Writing for Publication and

English Composition I.

Mentoring

. Led a group of 15-20 high school girls for Cherry Hills Baptist

Church's youth ministry.

. Met one-on-one with girls as spiritual or emotional needs arose.

. Held individual meetings with journalism students as questions or

concerns arose.

Administrative/Clerical

. Analyzed and executed concession and janitorial stock orders for 95+

movie theatres across the nation.

. Processed inventory adjustments and transfers at the corporate level

for the company's theatres.

. Assisted a corporate concession department in all clerical and

administrative tasks.

. Communicated with theatre management with regard to need, inventory

levels and policy concerns.

. Created electronic images of car titles and tax forms at an

exceptional rate for a document imaging firm.

. Assisted a new movie theatre in all daily operations, including cash

drops, inventory assessment and control, and loss-control checks.

Management

. Supervised a staff of twenty students (freshmen to senior) and

assisted them in the production of campus publications.

. Created and organized editorial positions and scholarship

requirements.

. Instituted a productive work schedule that increased production and

teamwork while respecting students' busy schedules.

. Assisted in orientation and training of new hires while communicating

employees' progress with other managers.

. Managed shifts of up to 30 teenage employees in a large and busy movie

theatre.

. Invited to and participated in the transition team upon a corporate

acquisition.

Customer Service/Hospitality

. Ensured quality customer service at a theatre by training and setting

an example for many employees.

. Supervised concession stand activities, cash flow and till activity,

routine cleaning and maintenance, and projection booth function.

. Served as a front desk clerk/manager-on-duty for two motels in the

Hannibal, Missouri and Springfield, Illinois areas.

. Ensured quality guest stays by ensuring cleanness of rooms, efficiency

of check-in and accuracy of room types.

EMPLOYMENT HISTORY

. Corporate Concession Clerk, Kerasotes Theatres, 2008-2010.

. Imaging Specialist and Office Assistant, Horizontech Springfield,

2008.

. Assistant Manager, Kerasotes Theatres, 2005 - 2008.

. Publications Adviser/Adjunct Instructor of Communications, Hannibal-

LaGrange College 2002-2005.

EDUCATION

Cum Laude

Bachelor of Arts - Communication Arts (Journalism Emphasis)

Hannibal-LaGrange College, May 2002.

GPA: 3.52; GPA in major field of study: 3.85

AWARDS RECEIVED:

. First Place, Column Writing, Baptist Press, 2001.

. Third Place, Overall Magazine Category, Baptist Press, 2002.

. Second Place, Page One Design, Missouri College Media Association,

2002.

. Honorable Mention, Regular Column, Missouri College Media Association,

2002.

. Honorable Mention, Entertainment Review, Missouri College Media

Association, 2002.

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