Manager Customer Service
Resume:
Samuel E. Garner
Middleburg, FL 32068
abkxp5@r.postjobfree.com
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PROFESSIONAL OBJECTIVE: Seeking a professional position in Commodity
Management where my professional experience as well as my training
strengths can be utilized to assist the growing needs of the company.
EDUCATION:
Mississippi State University, Starkville, MS, Bachelors of Science in
Interdisciplinary Studies
PROFESSIONAL EXPERIENCE:
MANAGEMENT:
Trained new employees for operations in shipping and receiving
Trained company executives on ordering procedures and distribution
strategies
Traveled regularly to Nevada, Carolina, Mississippi, and Atlanta to present
demos
Responsible for credit checks, tax verification and company history reports
Reviewed and coded invoices and expense reports for multiple business units
Processed monthly payments
Responsible for accounts payable and receivables on delinquent accounts
Wrote and edited buyer return policies for the company
Communicated inventory trends and plan of action for resolutions to
operations manager
Responsible for creating overage and low-stock transfer reports for other
stores of product capital
LOGISTICS:
Negotiated new contracts between distributors with shipping/receiving
issues
Revised POs to eliminate excess inventory and maximize JIT status
Performed inventory control tasks using EDI
Reviewed department reports and compared inventory development with other
stores company-wide
Communicated inventory trends and plan of action for resolutions to
operations manager
Responsible for creating overage and low-stock transfer reports
Analyzed price change reports for individual stores
Negotiated with vendors regarding PO integrity and timely delivery of
merchandise
Analyzed company contracts with national and international companies
Edited invoices, expense reports, and POs as needed
Audited expense reports for compliance with corporate SOP
Performed file maintenance and inventory organization
Liason between store and suppliers regarding shipment issues
Responsible for retrieving classified documents and creating new accounts
for international corporations
Developed inventory portfolios for immediate supervisor to capture spending
habits
Reviewed department reports and compared inventory development with other
stores company-wide
EDUCATOR/CONSULTANT:
Worked with struggling readers and designed lesson plans to get them
reading at grade level
Gave video presentations to students along with computer simulations to
build reading skills
Developed music lesson plans to expose students to world cultures and
artistic thinking
Worked with administrators to develop disciplinary and consolatory programs
for students
Used computer software programs and technology to evaluate skill weakness
and strengths
Organized academic field trips and programs to enhance successful academic
behavior
Maintained records of student s' academic performances on computer software
programs
Attended professional development courses designed to build critical
thinking skills
FINANCE:
Evaluated sales to suspend or cancel unsuccessful vendors
Organized financial accounts for international clients
Edited financial information for filing as necessary
Correlated company spending budgets and travel expenses
Worked Accounts Receivables and collections for third largest national
bank in US
Corresponded with consumer banks and consumers regarding insufficient funds
for client bank
Received bonus after recovering 100% of funds owed to client within first
month on job
Audited expense (electronic) reports for compliance to SOP
Minimized company costs by integrating accounts into paperless filing
system
Assisted Accounts Payable with compensation for sales team
Responsible for credit checks, tax verifications and company history
reports
Reviewed POs and edited orders to minimize asset liquidations
WORK ESTABLISHMENTS:
October 2008 - June 2010 Duval County Public Schools, Jacksonville, FL-
Educator/Consultant
June 2008 - August 2008 Enhanced Recovery Corporation, Jacksonville, FL -
Collections Analyst
April 2005 - January 2008 The Home Depot, Duluth, GA - Procurement Analyst
September 2004 -February 2005 The Institute of Nuclear Power, Atlanta, GA -
Administrative Clerk
February 2002-February 2004 Tie Max Incorporated, Atlanta, GA- Procurement
Manager
September 2000-July 2001 Sony National Support Center, Norcross, GA - Data
Analyst
COMPUTER LITERATE: Windows 2000/XP, Microsoft
Word/Excel/Outlook/PowerPoint/Access/EDI, Internet
Latitude, Nobel, IRIS, Peachtree Accounting, Lexis Nexus and West link
software
ACCOMPLISHMENTS:
$1,000 Improvement Award Winner
Company Knowledge Award Winner
Customer Service Award Winner
Voted Best Team Player
Team Depot Captain
AFFILIATIONS:
Duval County Reading Council
American Educators Association
National Notary Association
Southern Center for Human Rights
Phi Mu Alpha
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