* ****** *******

abkxns@r.postjobfree.com

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University of California, Santa Cruz; Bachelor's Degree in History

* ********* ******

Microsoft Office (particularly Word, Excel, Outlook)

SAP, Oracle, and AS400-based platforms

Lotus Notes

Can Type 40 WPM

4 Professional Experience

2008 to 2010

Various Temporary Assignments

IQ Pipeline, San Diego, California

Updated spreadsheets used to track training requirements for all positions

in the company.

Proofread and edited the 2008 Gen-Probe Employee Handbook.

Filed and organized sensitive documents for the HR department.

2006 to 2008

Customer Service Representative

EMD Chemicals, San Diego, California

Answered calls, entered phone and fax orders, processed EDI orders, and

printed shipping invoices.

Represented the customer service department in interdepartmental office

meetings designed to share information about shipment delays.

Entered an average of 40 purchase orders a day.

With a partner, corrected and processed an average of 1500 EDI orders a

month.

2005 to 2006

Customer Service Representative

Newgen (now part of Aspen Marketing), San Diego, California

Answered questions and entered applications for seniors interested in the

AARP/United Healthcare Medicare Part D Plan.

2005

Disaster Assistance Representative

Teletech Government Solutions, San Diego, California

Entered the personal information of victims of Hurricane Katrina into a

database to determine their eligibility for FEMA assistance.

2004 to 2005

New Content Researcher

eMusic.com, San Diego, California

Researched copyright info for song licenses over the internet.

Analyzed weekly new content reports that were anywhere from 350-1000 lines

long.

Created an Excel Spreadsheet to track my weekly progress.

Communicated with record label representatives, musicians, and

entertainment agents via e-mail.

Filed contracts.

1999 to 2004

Sales Support/Order Entry Representative

Cox Communications, San Diego, California

Answered phones, entered orders, facilitated transfers of phone numbers

between residences, ensured correct completion of Third Party Verification.

Helped write methods and procedures for the Telephony Transfers process.

Facilitated communication between the Sales, Telephony, and Quality

Assurance departments.

Created and edited Excel Spreadsheets for purposes of Third Party

Verification.

Spotted and corrected errors in the reports and paperwork of others.

Trained in a variety of office tasks, and provided coverage for ailing and

absent co-workers.

5 Volunteer Experience

2008 to 2010

Phone Bank Vounteer

Equality California, San Diego, California

Persuaded interested parties to donate time and/or money to a non-profit

human rights organization.

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