Trineen Knight Holston

**** * *********** ***

Rialto, California 92377

310-***-**** • abkxne@r.postjobfree.com

SUMMARY

Certified Billing and Coding Specialist with strong knowledge of medical

terminology and ICD-9 and CPT codes.

Knowledge of modern office practices and procedures; proficient with

Microsoft Word and Excel; 10-key by touch; strong background in customer

service.

EXPERIENCE

CHESTER MEDICAL CLINIC Bakersfield, CA October 2008 – Present

(Weekend position).

Medical Biller / Administrative Support – Perform electronic medical billing/collection

utilizing MediSoft software for this general medical practice.

• Interact with patients: verify Medicare/MediCal and private insurance coverage

• Collect co-payments and outstanding balances

• Send collection letters to patients following guidelines; post payments from

patients and insurance companies

• Schedule appointments and enter into computerized system

• Review and update charts

IKE TAX & ACCOUNTING Los Angeles, CA January 2009 – April 2009 and

January 2008 – April 2008 (seasonal).

Administrative Assistant – Assisted in preparing individual income tax returns; provided

secretarial, administrative, and clerical support.

• Interviewed clients to gather data; entered data into computerized system

• Responded to high volume of phone inquiries; scheduled appointments; and

greeted clients

• Reviewed returns for completion; and assembled

UNITED PARCEL SERVICE (UPS) Los Angeles, CA

January 1997 – September 2008.

Customer Service Specialist – Provided customer service in the collection of inbound

packages; sorted, processed, and distributed parcels ensuring critical deadlines were met.

• Ensured accuracy of cash, checks, and credit card payments for the department of six

Customer Service Specialists; resolved discrepancies

• Handled cash in the sale of mailing products and services

• Served as a Director on the Safety Committee: set goals, ensured safety procedures

were followed, and administered monthly safety tests

• Participated on Claim Reduction Committee

Trineen Knight Holston / 2

EXPERIENCE

UNITED PARCEL SERVICE (UPS) - continued

Back-Up Coverage – Performed a variety of duties to cover staff members’ vacations and

absences.

• Audited packages; dispatched drivers; performed data entry for International

Department

• Processed COD checks; researched incorrect addresses for redelivery

Hired as Customer Service Associate, advanced to Customer Service Specialist after

learning five jobs including Unloader, Sorter, and Customer Counter Clerk.

PAGENET West Los Angeles, CA 1999 – 2000.

Collections/Billing – Performed billing of corporate accounts for this paging service;

collected delinquent accounts.

FLEABUSTERS West Los Angeles, CA 1995 – 1998.

Customer Service Supervisor – Trained and supervised 15-20 Customer Service

Representatives in handling inbound calls for this pest control company; promoted from

Customer Service Representative after six months.

• Performed dispatch and data entry

• Sold products

• Resolved customer complaints

EDUCATION

University of Phoenix

Health Administration – Currently Enrolled

NATIONAL HEALTHCARE ASSOCIATION

Certified Billing and Coding Specialist Certification #44455 3217

Exp. December 2010 GPA 3.9

American Heart Association

BLS for Healthcare Providers (CPR & AED)

Exp. August 2012

UPS Training/Certification:

Numerous classes.

REFERENCES FURNISHED UPON REQUEST

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