Manager Customer Service

abkxmu@r.postjobfree.com 702-***-****

Areas of Considerable Experience

*Event Planning *Budgets

*Instructing/Training/Education *Revenue Management

*Computer System Upgrades/Changeover/Maintenance *Reports

*Projections Web Page

*Administration *Customer Service

*Operations

Education

1. Associates Degree - Associate of Arts in Business Management, Thomson Institute

2. Diploma in Business Administration, Selkirk College, Castlegar British Columbia.

Skills

• Management experience with privately owned companies and corporations

• Trained in many computer applications

• Taught Windows, Word Processing, Excel, Access, Programming and Computer Maintenance and

Tech support while attending college.

Certification

* Obtained my level two teaching and coaching certification for skiing and hockey.

* BC Hospitality

* Health Card

* CPR

* Serving it Right

* Computer Programming Selkirk College

* Simply Accounting

Ongoing Interests

Skiing, Hockey, Camping, Fishing, Photography

Kinettes Club – Elected Officer

Waterton Lake Lodge/Alpine Village Inn/Crandell Mountain Lodge – Waterton Park, Alberta

Front Office Manager assisting w/ setting up Revenue and FD procedures for the resorts. Contract

BestWestern – Kissimmee and Holiday Inn Express – Orlando DOS Revenue 4

The Best Western was a group/sport hotel whereas the Holiday Inn was a corporate/training facilities

hotel. Responsible for budget projections, marketing plan and corporate expectations, advertising,

training, internet maintenance and sales, revenue management, front desk management, wholesale, group

and FIT. Created yearly operating and marketing budget.

Americas Best Value Inn & Suites - Las Vegas AGM Revenue Manager 4

Managed Group Sales, Tours, Internet, FIT, Smerf, Wholesale for individual hotel. Organized hotel

inspections, corporate tours, weddings, and helped front desk learn how to enjoy and work with groups

and wholesale guests. Worked with GM to increase employee retention, hotel renovations, sales and

marketing plan and budget projections for each month/year. Increase Revenue for expansion of hotel and

chain.

Worked alongside Corporate Revenue and Marketing ABVI office in Las Vegas compiling information to

help affiliate hotels increase their revenue through effective brand marketing, internet sales, market

trends, and instruction of the ABVI brand resources available to them.

Holiday Inn & Suites Osoyoos, BC - GM 2

Resort Hotel in Osoyoos BC, 2 restaurants, lounge, marina and wine tour bus.

Preparing for peak season and maintaining operations for 118 room suite hotel. Off season catering to

weekly snowbirds from across Canada, with seasonal activities and events. Scheduling, Hiring,/ FD-

Hskp. Hotel-Marina & Maintenance staff. Budgets, AR, licensing.

Mariner Inn Kaslo, BC GM 5

Manager in small 22 room hotel with lounge and restaurant. Regular staff of 15 maintained for

housekeeping, restaurant and lounge. Grounds keeping contracted out. Basic daily accounts handled by

GM. Accounting contracted out. Very diversified small hotel featuring entertainment and events to created

stable revenue and utilizing all hotel services. Hotel regularly sponsored hockey tournaments, fishing

derbies, skating events and stay over for backcountry ski vacations, for winter revenue. Fall and Spring

revenue base generated from government employees. Summer tourism included motorcycle groups, heli

tours and fishing excursions and walk in traffic.

Delta Silver Star Club Resort Silver Star Mountain Front Desk Manager

Organize check in for large groups with conference, banquets, meals, hosting, recreation, blocking and

revenue for groups, reserving, selling and organizing activities ranging from spa, snow mobile trips, cross

country ski packages. Training FD, hiring for hsk and maintenance., working with FB for screening

employee candidates, assisting in organizing for meetings and weddings budgeting and AR.

Kootenay Valley Realty Kaslo, BC Owner – Property Manager 7

* References Available Upon Request

Contact this candidate