Customer Service Manager

JESSICA M. NYDICK

**** ****** ***** ****. *** ***4~Clermont, Florida 34711

Phone :609-***-****

E mail: abkxlu@r.postjobfree.com

OBJECTIVE & SUMMARY

To obtain a full time where I can effectively utilize the skills I posses to help better the environment I am a part of.

Ability to multitask in a high pressure environment and use past educational and practical experiences to make smart

and effective decisions. A dedicated team player that enjoys working with people. Outgoing, friendly, and a results

oriented individual.

CORE COMPETENCIES

• RECENT COLLEGE GRADUATE

• CUSTOMER SERVICE EXPERT

• TOP SALES PERFORMER

EDUCATION

Salisbury University, Salisbury MD

Bachelor of Arts, Concentration in Graphic Design: 10/2009

PROFESSIONAL EXPERIENCE

The Gap, Salisbury MD; Moorestown NJ

Visual Designer, Customer Service Associate: 11 /2007 04/2010

• Responsible for all facets of retail merchandising including coordinating floor sets and merchandise layouts,

properly handling cash and credit card transactions, and dealing directly with customers.

• Worked with and coordinated the training of new employees in a time efficient and cost effective manner.

• Consistently surpassed daily and monthly Gap credit card application goals at all locations of employment.

• Relied heavily on a strong ability to multitask to effectively handle a fast paced seasonal retail environment.

Township of Burlington Recreation Department, Burlington NJ

Recreation Facility Manager: 05/2006 08/2009

• Responsible for management and coordination for one of the Township’s Recreation Facilities.

• Responsible for collecting and processing the daily funds of the Facility.

• Oversaw and managed entire stock of rental inventory and equipment.

• Responsible for customer safety and satisfaction.

• Worked closely with Township Police in insuring the safety of customers.

• Responsible for providing reports on the status of the Recreation Facility.

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Sports Authority, Mt Laurel NJ

Customer Service Associate: 08/2005 – 06/2007

• Directly responsible for daily store walk through, with store manger to ensure proper set up of floor sets.

• Handled customer complaints and inquires in a time efficient and cost effective manner.

• Responsibilities also included but were not limited to properly handling cash and credit card transactions and

properly managing my retail post.

ADDITIONAL EXPERIENCES AND CERTIFICATIONS

Microsoft Office

• Proficient in all Microsoft Office applications including; Word, Excel, Access, Publisher, and PowerPoint

American Association of Insurance & Financial Prof, INC

• 200 Hr. General Lines Qualification Certification: 07/2010

Property and Casualty License (Insurance) – New Jersey: 03/2010

2 20 General Lines License (Insurance) – Florida: 08/2010

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