Customer Service Sales

Linda A. Hayes

**** ******** **. #* (***)***-

**** ****

Fort Collins, Co 80526

abkxlc@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

An independent personality with a drive for individual and group

accomplishment. Tendency to accept and expand on positions held. Enjoy

variety, continual learning and forward progression.

COMPETENCIES

. Benefit Enrollment - Coordinating and scheduling events

. 401(k) Maintenance - Insurance

. Customer Service - Office administration

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PROFESSIONAL EXPERIENCE

Poudre Valley Health System, Fort Collins, Colorado, Fort Collins, Colorado

Human Resources Assistant/Benefits

11/2008 - present

. Create and implement an electronic benefit packet that cut preparation

from 18 to 5 manual inserts.

. Provide initiative and resolution to an ongoing issue regarding

complicated benefit tracking spreadsheets for ~2,000 employees.

. Prepare and maintain calendars for meetings involving on-boarding

employees, physicians, benefit staff and benefit representatives.

. Coordinate multiple projects representing the entire health system

while incorporating benefit representatives and assisting employees

with benefit enrollment.

. Order office supplies for the Human Resources department at both

Medical Center of the Rockies and Poudre Valley Hospital.

. Provide highly confidential office support.

American Family Insurance Company

Insurance Agent & Office Assistant

10/2008 - 07/2010

. Customer Service, making follow up phone calls and setting

appointments.

. Preparing letters and mailings

. Running quotes and assisting manager

. Filing, office set up and organization

. Accept payments and apply to billing system.

Second Chance Finance / Smart Choice Auto

Office Coordinator, Sales & Customer Service

10/2007 - 10/2008

. Business office administration, customer service and sales.

. Office organization and filing

. Deposits, collections and assisting with payroll.

. Closing sales with customer's and set up of new accounts.

. Contracted and prepared funding forms for banks and lenders.

. Assisted finance manager and others in office where needed.

AAA Colorado

Travel Assistant, Membership & Insurance Sales

12/2002 - 10/2007

. Arranging travel reservations for customer's

. Completing customer phone calls and setting up appointments.

. Property, auto, life & health insurance sales and accounting

. Cashier/member sales

Lennox Industries

New accounts / Mail room associate

05/2000 - 10/2002

. Data Entry and setting up new accounts

. Customer service

. Receiving, sorting and delivering mail to corporate office

departments.

United Health Care

Customer Service Representative

11/1999 - 05/2000

. Answered inbound phone calls

. Extensive data entry

. Explained health benefits and submitted health claims for customers.

U.S. Postal Service

Mail Person 11/1988 -

11/1999

. Letter carrier on many various city routes.

. Earned carrier of the year awards.

EDUCATION & CERTIFICATIONS

Colorado Insurance Licenses for Life, Health, Property & Casualty

(April 2004 - April 2011)

Colorado State Notary Certification

(July 2008 - July 2012)

Colorado Insurance License for Auto Finance Sales (Bonded)

(April 2008 - April 2009)

High School Diploma

(Rangely High School 1984)

Continuing Education:

. Fundamental of Human Resources by Mountain States Employers Counsel

. MS Office, Excel, Word, PowerPoint, EREQ office supply ordering and

assessment training

. Completed training on providing internal and external five diamond

customer service

. Apollo and AAA travel reservation system specific training

. Introduction to hospitality course completed through Front Range

Community College.

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