KAREN A. KENT

P. O. Box ***** Jacksonville, FL **241-4742 / E-mail:

abkxl8@r.postjobfree.com / Phone: 904-***-****

CAREER OBJECTIVE & SUMMARY

An accomplished professional with experience in Payroll Administration,

Retirement Plan Processing, Flexible Benefit Plan Administration, HRAs,

HSAs, Transportation Benefits, Flex-Cards, Billing, Collections & Payment

Application, Employee & Customer Service and Training. Results achieved

through computer experience, creative planning, organizational and

communication skills, analytical abilities, flexibility, ability to multi-

task, quick learning capabilities and ability to readily adjust to a

changing environment.

EDUCATION

1993 - 2004 American Society of Pension Actuaries (ASPA) - Several Pension

related courses

Dec - 1989 Alverno College, Milwaukee, WI - Double Major - B.A.

Business Administration and Communications

1982 - 1983 Milwaukee School of Engineering (MSOE), Milwaukee, WI (GPA

3.5) -- Computer Science Courses: Advanced Programming &

Applications, Introduction to Systems and Basic Programming Courses

WORK EXPERIENCE PROFILE

Industry Experience:

. Banking- Trust Company &

Technology Industry

. Insurance Industry

. Retail Industry

. Third Party Administrator (TPA Firm)

. Utilities

Work Experience Overview:

PAYROLL / FINANCE / HUMAN RESOURCE & EMPLOYEE BENEFITS EXPERIENCE

FLEX BENEFITS & RETIREMENT PLAN PROCESSING - Corporate, TPA and Trust Co.

ACCOUNTS RECEIVABLE-BILLING, COLLECTIONS & PAYMENT PROCESSING - TPA Firm &

Corporate

. 401(k) / 403(b) Plan, Profit Sharing, Retirement Plan & Flexible Benefit

Plan (POP, FSA, HRA, HSA, Transportation) administration and processing,

including extensive benefit research and documentation; claims,

distribution and loan processing; & QDRO development & processing

. Benefit administration - including a Flexible Benefit environment

. 940s, 941s, 945s, 1099-Rs and W-2 Form processing - Payroll

reconciliation and preparation of tax returns and forms.

. 5500 Form & applicable schedule preparation for Pension Plans & Cafeteria

Plans. Known as the 5500 Form "guru".

. Accounts Receivable - Billing, Collections, account reconciliation and

payment application (both manual & by daily lockbox; processed requests

for W-9 forms.

. Audit & Reconciliation Experience with Public Accounting Firms- Payroll,

Benefits, Trust Accounting/ Financial Statements & Pension Plan Audits.

. Communications - development of benefits related communication materials,

including all open enrollment materials, booklets and newsletters,

retiree newsletters, Summary Plan Descriptions (SPDs) and a recruitment

brochure/booklet.

. COBRA & ERISA Mailings / Plan Document, including Summary Plan

Description preparation.

. Customer & Employee Service (All Levels of Employees & Customers,

including owners of companies, VPs, doctors & attorneys)

. Documentation of training materials for departmental jobs / tasks,

Employee Handbooks and Recruitment Brochures

. Journal Entry Creation / General Ledger Reconciliation

. Payroll administration - multiple-state (34 states) tax reporting,

relocation expense and flexible benefit reporting; timecard calculation;

shift differential experience and bonus/ commission calculation

experience. Implementation project experience.

. Relocation experience

. Speaker at open enrollment and pre-retirement meetings; Experienced

trainer, with much patience

Computer Skills / Software Package Experience:

. Acrobat Reader

. HP Director (Copy and Scanner) Internet Explorer

. Lotus Notes, Outlook & Hotmail

. Lotus 123; & Corel Quattro Pro

. Microsoft Excel; Microsoft WORD; WordPerfect

. PeopleSoft Financials- Billing, Collections & A/R, including payment

application (manual & lockbox)

. PeopleSoft - Payroll, HR, Benefits and 401(k) Plan processing

. Timeslips - Billing, Collections & A/R

. VPN Remote - off site connection

. Windows Prof 2000; XP & Vista

. Human Resource / Benefit and Payroll Related Software:

> ADP, Ceridian and Paychex Integrated Human Resource & Payroll Systems;

> Beeline and TimeKron Suite Time Management Software/SoftTime Attendance

Control - Time and Attendance software --an exporting system which

allows an employer to export to most major payroll systems (Software

Techniques, Inc.) - allows employees to manage their timecards from

their own desks or remotely.

> INSCI Integrated HR & Payroll System (Information Science, Inc., later

acquired by Computer Associates);

> PeopleSoft - Financials, HR / Benefits & Payroll Software - Payroll, HR,

Benefits and 401(k) Plan processing;

> Relius / AutoDoc Pension Plan and Cafeteria Plan (Section 125) - Plan

Document Software, including Relius Federal Form 5500 and 1099-R

software;

> Several in-house payroll systems;

> Tesseract Integrated Human Resource & Payroll System, including TALX-

supported interfaces to Payroll & HR applications- allows self-

service capabilities for Payroll, Benefits and HR applications along with

system administration.

Karen A. Kent - Resume

Page 2

WORK HISTORY

7/2009 - 4/2010 Winn-Dixie Stores, Inc. - Jacksonville, FL.

Sr. Benefits Analyst

A member of the flexible benefit team, responsible for assisting in 401(k)

Plan administration and reporting for over 55,000 employees; MSP payment

processing; and relocation administration and reporting. Developed and

processed monthly 401(k) Plan and Relocation related dash-board reports for

Finance and executive staff. Identified and resolved several 401(k) Plan

issues and worked closely with the IT team and TPA to pro-actively resolve

system issues related to 401(k) and payroll processing.

1993 - 6/30/2007 All one company -- MBI Benefits (Subsidiary of Metavante

Corporation); - Relocated due to husband's job.

METAVANTE CORPORATION (Subsidiary of M&I Marshall & Ilsley

Bank);

METAVANTE RETIREMENT PLAN SERVICES, Brown Deer, WI (previously

named BENEPLAN, INC. (TPA Firm), Wauwatosa, WI)

Financial Analyst - Accounts Receivable & Collections for Metavante

Corporate & MBI Benefits:

Primary responsibilities have included the timely collections of

approximately $37M - $44M of the total corporate Accounts Receivable and

keeping this outstanding A/R within or preferably below the corporate

goals. Was able to obtain this goal within six months, without write offs

(due to age) of outstanding A/R well over 120 days aged. Revised existing

reporting and responsible for monthly management/executive level reporting

for all corporate A/R, with collection codes, reasons of why invoices were

outstanding and targeted resolution and/or payment dates.

Account Manager/Plan Document Specialist/& Billing & Collections Analyst

for BenePlan and Metavante Retirement Services:

Team member responsible for providing Third Party Administration (TPA)

services to over 5,000 companies across the U.S, which included preparation

of "signature ready" Federal 5500 forms. Because of my ability to multi-

task, my job included several titles, which was eventually noticed by

Metavante management who asked that I transfer over to Corporate Accounts

Receivable & Collections, while continuing to manage the largest account

for Metavante Retirement Services.

1991 to 1993 WISCONSIN ELECTRIC POWER COMPANY (WE Energies)

Associate - Benefits Administration (Supervisor)

A member of the flexible benefit conversion project, successfully

implemented in six months. Administered a flexible benefit program for

approximately 9,000 retirees and survivors, executive staff, management and

five different union groups of employees in multiple facilities.

Implemented a new retiree/survivor prescription drug program within 25% of

the normal time frame. Developed, wrote and edited quarterly

Retiree/Survivor Newsletters and benefit communication materials, including

a recruitment booklet and brochure used by Human Resources. Re-designed the

Summary Annual Reports (SARs) for management and five different union

groups, reducing processing time by more than 50%.

1989 to 1991 NORWEST INVESTMENTS AND TRUST COMPANY (previously First

Interstate Bank & Trust Company, purchased by Norwest)--

Presently Wells Fargo Bank & Trust Company

Participant Accounting Supervisor - Employee Benefits

Set up and supervised a participant recordkeeping department of 4

employees, responsible for Retirement Plan Processing & Administration for

over 250 Pension, 401(k), ESOP, Deferred Salary and Savings plans (total

market value of approximately $136 million, 8,955 participants). Using

Word Perfect, Lotus 123, my basic programming skills and employee benefits

and payroll knowledge, I enabled my department to eliminate considerable

backlog within three months and triple financial reporting capabilities and

customized benefit statement production at a 99% quality effectiveness

level within one year. This resulted in improved internal and external

customer service.

1988 & Prior TIME INSURANCE COMPANY (presently, Assurant Health)

Payroll Supervisor

BLUE CROSS & BLUE SHIELD UNITED OF WISCONSIN (Presently Anthem

Insurance Companies)

Project Analyst- Systems Support for Payroll & HR

Audit Coordinator

Employee Benefit/Payroll/Human Resource Systems Analyst

Pension Analyst

Payroll & Pension Technician

Payroll Clerk

Successful implementation project management experience, recognized by

executive staff. Directed a staff of 4 employees, responsible for payroll

processing, reporting, processing accruals and general ledger

reconciliation of approximately $3.4 million per month for up to 2,300

hourly, salaried and executive staff employees (union and non-union). This

included 401(k) deduction reporting and the calculation and payment of

commissions / bonuses. Processed multiple-state tax payments and

government reports for approximately $1.1 million per month in 34 states.

Payment by payroll check and multiple state direct deposits. Processed

multiple state flexible benefit deductions and management reports.

Identified, reported and implemented corrective action regarding taxation

of benefits, without IRS penalties, under their existing flexible benefit

program.

References and Letters of Recommendation are available upon request.

Contact this candidate