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Customer Service Technical Support

Location:
Yuba City, CA, 95993
Posted:
September 20, 2010

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Resume:

**** ***** ***

Yuba City, CA *****

Phone: 530-***-****

Email: abkxk0@r.postjobfree.com

Kiranjeet Tumber

OBJECTIVE: Seeking a challenging and rewarding opportunity in an

environment where my experience coupled with my education would be of

mutual interest and provide for personal and professional growth.

Skill and Knowledge:

. Proficient in MS Active Directory

. Knowledge of network infrastructure

. Ability to work independently, yet outstanding team player

. Excellent decision-making and analytical skills

. Excellent analyzing and troubleshooting ability

. Strong organizational and team work skills

. Strong communication and presentation skills

. Strong Software with an emphasis on Microsoft application

Technical Knowledge:

. Operating Systems:

. Windows 2003 Server (Standard, Enterprise and Web Server)

. Windows 2000 Server (Standard and Advance Server)

. Windows XP Professional and Home edition

. Windows 2000 Professional

Database and Other Server Components:

SQL, MSDE, Oracle 8 and 9i database

Windows 2000, 2003 Terminal server, Web server, File and Print server

Windows 2000 and 2003 Domain Controller

Ghosting

Knowledge of Language:

Web Application Development

Enterprise Java Development

Knowledge of XML, HTML, Java and Scripting

Programming experience in C and C#

Experience:

Apple Computers

December 2007- Jan 2009

Technical Support

. Provide technical support for various apple products such as iphone 2G

& 3G,ipod -Touch, iTunes 8.0, iTunes account, iPods, iPod games

. Research problems reported by the customers and escalate to Engineers

. Act as a liaison between problems reported in the field and the SW

Engineers and SW Test Engineers

Sutter County Superintendent of Schools March 2007-Present

(On Call)

Para Educators

. Assisted in helping students regarding academics, coping with

disabilities, and encouraged independence to the students.

. Provided assistance to students in the use of total communication,

which may include sign language or other non-verbal forms of

communication.

. Assisted students in learning related skills necessary for successful

performance in vocational areas, such as: basic arithmetical

calculations, independence, and operation of various equipment used on

the job (i.e., computers and etc)

1st CA Mortgage/ Real Estate

December 2005-Feb 2007

Front Desk Receptionist

. Provide excellent and courtesy customer service.

. Answer multiple incoming lines, greeted/answered client questions

. Used discretion when screening telephone calls and walk-ins

. Ability to be flexible with the many interruptions

. Alphabetic and numeric filing

. Perform administrative tasks as assigned

. Manage the office calendar for appointments

. Entered light data entry into business application

Cal-C Computer

August 2003-July 2005

Jr. Network Administrator

. Assisted senior network administrator with network maintenance

. Provided Servers, desktop and laptop support for Windows XP and

Windows 2000 users

. Resolved network connection and user application issues

. Performed installation and configuration of PC and PC peripheral

devices

. Provided technical training to users

EDUCATION:

Punjab Technical University, Jalandhar, India (2003)

Masters Degree of Information Technology

Post Graduate Diploma in Computer Applications

Punjab University, Chandigarh, India (2001)

Bachelors Degree of Science



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