Customer Service Representative

Location:

Buffalo, NY, 14225

Posted:

September 10, 2010

Contact this candidate

Resume:

Sara Everson

**** ******** *****, ***********, ** 14225

716-***-****

****.*******@*****.***

Objective Professional, self-motivated individual with academic and field

experience in the Biological Sciences and Physical

Anthropology seeking a full time position in an academic or

research field

Education State University of New York at Buffalo

Completed all coursework towards M.A. in Physical

Anthropology

GPA 3.7/4.00

State University of New York at Buffalo

B.A., Biological Sciences with a minor in English, 1997

Professional Niagara County Community College, Sanborn, NY

Experience Adjunct Instructor, Forensic Anthropology 09/08-

Present

. Teach Forensic Anthropology at college level

. Develop and implement course curriculum

. Prepare and present lectures and lab activities

. Prepare and administer lecture and lab exams

. Research and assign readings for outside assignments

Erie Community College, Buffalo, NY

Supplemental Instructor, Anatomy and Physiology 08/07-

05/10

. Taught effective note taking techniques

. Explained difficult concepts one-on-one

. Helped students with homework assignments

. Quizzed students on key concepts

Genesee Community College, Arcade Campus, Arcade, NY

Adjunct Instructor, Forensic Anthropology 08/07-

12/07

. Taught Forensic Anthropology at college level

. Developed and implemented course curriculum

. Prepared and presented lectures

. Prepared and administered quizzes and exams

. Researched and assigned readings for outside

assignments

. Critiqued and graded term-papers

. Assisted students outside of the classroom

Sara Everson

Cheektowaga Veterinary Hospital, Cheektowaga, NY

Customer Service Representative 11/04-1/09

. Opening and closing duties (computer system start-

up/shutdown, printing of daily reports, maintenance

of cash drawer)

. Checking-in and cashing out clients, answering multi-

line phones, booking appointments, filing

. Assisting veterinary technicians and doctors when

needed

Buffalo Zoological Gardens, Buffalo, NY

Outreach Programs Specialist 9/01-12/02

. Presented fee-based outreach educational programs

. Maintained records, databases and monies collected

. Met monthly revenue quotas

. Supervised part-time co-worker and Zoomobile docents

. Designed and successfully marketed new programs to

current and prospective clients (schools, assisted

living centers, organizations

. Secondary supervisor of Education Department's animal

collection responsible for daily husbandry and

operant conditioning (training)

. Animal handling trainer for new staff and docents

On-Site Programs Specialist 11/00-9/01

. Designed and presented free on-site public programs

. Interviewed, hired and supervised seasonal employees

for Children's Zoo and World of Wildlife educational

center