Customer Service Manager
Resume:
Laurel, MD *****
Catherine Bucknor
abkxex@r.postjobfree.com
Summary Qualifications:
OBJECTIVE: Seeking a position that requires strong analytical and computer skills and a will enable me
to provide your company with a professional leadership and quality performance.
Education:
AAS Business/Computer Support Tidewater Tech
May 2005 Norfolk, VA
Bachelor of Business Administration Concentration Health Service Administration
Strayer University
Anticipating Washington DC
Professional Experience
Agape Health Care Service 3/2009-Present
Administrative Assistance Washington DC
Answer telephones and transfer to appropriate resident member. Meet and greet resident and visitors.
Create and modify documents using Microsoft Office. Perform general clerical duties to include but not
limited to: photocopying, faxing, mailing, and filing. Maintain hard copy and electronic filing system.
Sign for and distribute UPS/Fed Ex/Airborne packages. Research, price, and purchase resident furniture
and supplies. Coordinate and maintain records for resident, phones and supplies. Maintain and distribute
resident weekly schedules. Collect and maintain PC inventory. Provide orientation for new resident.
Setup accommodation and entertainment arrangements for resident.
First Title & Escrow 6/2008-10/2009
Abstractor Vendor Manager Rockville MD
Assigned and fax order to abstractors. Received and upload Title search from vendors.
Coordinators work with vendors to obtain the materials the company needs. Examine
documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and
agreements in order to verify factors such as properties' legal descriptions, ownership, or restrictions.
Examine individual titles in order to determine if restrictions, such as delinquent taxes, will affect titles
and limit property use. Enter into recordkeeping systems appropriate data needed to create new title
records or update existing ones Enter into recordkeeping systems appropriate data needed to create new
title records or update existing ones
RESCO Washington 4/2004-3/2008
Shipping and Receiving Clerk Beltsville MD
Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment:
Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of
incoming or outgoing shipment. Prepare documents, such as work orders, bills of lading, and shipping
orders to route materials. Record shipment data, such as weight, charges, space availability, and damages
and discrepancies, for reporting, accounting, and recordkeeping purposes.
Confer and correspond with establishment representatives to rectify problems, such as damages,
shortages. Requisition and store shipping materials and supplies to maintain inventory of stock.
3466 Andrew Ct. #101
Laurel, MD 20724
Catherine Bucknor
abkxex@r.postjobfree.com
Marjack Inc Langley Park
Customer Service Associate/Data Entry 11/2004-2/2000
Confer with customers by telephone or in person to provide information about products and services, to
take or enter orders, cancel accounts, or to obtain details of complaints. Keep records of customer
interactions and transactions, recording details of inqui ries, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems. Determine
charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved
customer grievances to designated departments for further investigation. Review insurance policy terms
to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries
or to notify them of claim investigation results and any planned adjustments. Compare disputed
merchandise with original requisitions and information from invoices, and prepare invoices for returned
goods.
Computer Skills
Skilled in word processing using Microsoft Word and other application
Experienced in database management using Microsoft Excel
Knowledgeable of HTML and Front Page/Quick book
Familiar with Visual Basic
References available upon request
Contact this candidate