Customer Service Insurance License

Cell: 918-***-****

**** ********* **.

abkxc2@r.postjobfree.com

Colorado Springs, Co.

Education

BS, Hotel and Restaurant Administration

GPA 3.6/4.0

Oklahoma State University, Stillwater, Ok.

Academic emphasis in general business and hotel

operations.

Work Experience Private Banking Specialist

September 2007 - May 2010

Arvest Bank

Bartlesville, OK

Specialize in generating consumer and commercial

deposits, loans and investments

Maintain involvement in the community to foster and

promote

proper bank image and good will

Research and assemble account databases

Organize activities at various venues inside and

outside the bank

Financial Services Representative

June 2006 - September 2007

Arvest Bank

Bartlesville, OK

Built strong customer relationships using bank

knowledge and problem solving skills

Exhibited excellent customer service by fulfilling

needs, cross selling and following up

Processed documentation accurately and efficiently

Concierge and Activities Desk - Internship

May 2005 - August 2005

Tan-Tar-A Resort, Golf Club, and Spa

Osage Beach, MO

Arranged various activities throughout the resort

Operated the POS system and handled monetary

transactions

Created positive customer relations

Front Desk Associate

December 2004 - May 2005

The Atherton Hotel at OSU

Stillwater, OK

Facilitated guest reservations in person and by

telephone

Compiled shift reports

Managed and catered to guests needs

Certifications

Series 7, Registered Representative (Brokerage

License)

Series 66

Life Insurance License

Computer Skills MS Office Suite

Various Banking programs

Hotel Property Management System

Restaurant POS

Activities

Bartlesville Downtown Lion's Club

Big Brothers Big Sisters Board of Directors

Bartlesville Regional Chamber of Commerce: Resource

Campaign

Leadership Bartlesville Class XVIII

Alpha Chi Omega Alumni Association

Emily A. Waggoner

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