Customer Service Manager
Resume:
Jessica Staton
Commerce Township, MI 48390
*************@*****.***
WORK EXPERIENCE
Office Management & Public Relations - Corporate
September 2008 - Current
Petkey LLC Wixom, MI
Responsible for all media relations and web content. I worked with both
print and network media, law enforcement, corporate partners, and members
on a daily basis to increase public awareness of the organization.
I am passionate about my work and I am excellent at what I do, but my
schedule and permanent on call status is not working for my family.
Customer Service Team Leader
June 2005 - June 2008
Connecting Neighbors Walled Lake, MI
Internet Services
Led a team of 10; supervised and coached team, taught them new and better
methods, troubleshot problems. Created, updated, and maintained 4000 client
websites by working directly with clients through phone and internet.
Worked with IT to diagnose and troubleshoot template bugs. Consulted with
IT to design an upgraded template.
Due to the state of the Real Estate market, Connecting Neighbors was
absorbed by it's parent company and my team was dissolved in June.
HTML, XHTML, CSS, Photoshop, Publisher
Office Manager
March 2004 - May 2005
Absoft Corporation Rochester Hills, MI
Computer Software
I reported directly to the Chief Operating Officer. Responsible for
authorizing and generating invoices, customer database administration,
reseller relations, general office administration, accounts receivable and
payable authorization and check generation, payroll, benefit coordination,
special marketing projects, reseller research, collections, travel
arrangements for the President and Chief Operating Officer, press release
oversight, and royalty calculation.
The order fulfillment department reported directly to me. Responsible for
their training, supervision, and review.
Executive Assistant
September 2003 - March 2004
Benefit Services Group Farmington Hills, MI
Insurance
I was responsible for calculating agent commissions, maintaining client
files, direct customer service, Power Point presentations for prospective
clients, setting appointments for the President, personal and professional
correspondence for the President, marketing tool design, and developing
quotes for new and renewing clients.
Freelance Writer
September 2002 - September 2003
Mirror Newspapers Royal Oak, MI
I wrote feature, interview, and business news copy for this local newspaper
on a freelance or assignment basis. I researched and followed up on leads,
built networks, transcribed meeting minutes, conducted interviews, verified
facts, covered local government meetings, researched and wrote the Clawson
police beat, took digital photographs per assignment, prioritized and met
strict deadlines. I complimented this position with pro - bono work for
Dads of Michigan.
Office Manager
March 2001 - August 2002
Island Entertainment Mackinac Island, Michigan
My duties included customer service, human resources, sales, contract
negotiation, travel arrangements, 12 line telephone system, word
processing, all correspondence, shipping, payroll, filing, accounts payable
and receivable, and presentations in Word, Excel, and PowerPoint format.
Staff Writer
May 2001 - February 2002
Democrat Union News Lawrenceburg, Tennessee
My duties included newsgathering, feature writing, interviewing, local
events coverage, proofreading, and research. I also had to use my good
judgment while screening possible leads. My interpersonal skills were
imperative to securing interviews with high profile community leaders and I
was given a raise after one month's work.
Administrative Assistant
September 2000 - April 2001
District Attorney Mike Bottom's Office Lawrenceburg, Tennessee
Legal Services
I began as an intern fresh out of college. I took notes, recorded official
statements, filed court documents, assisted the D.A. with personal and
professional correspondence, filed, entered data, and distributed in coming
calls. I also assisted the Victim Assistance Coordinator in providing
victims with counseling contacts and other case-related needs. I was hired
as a full time employee 3 months into my internship.
EDUCATION
Bachelor's Degree, Eastern Michigan University
Major in Political Science, Minor in English Literature
PROFESSIONAL REFERENCES
Doug Grovesner, Connecting Neighbors: 248-***-****
Todd Davis, Editor, Mirror Newspapers: 248-***-****
ONLINE WRITING SAMPLES
http://www.examiner.com/x-38417-Detroit-WorkLife-Balance-Examiner
http://www.dadsofmichigan.org/jstaton.html
WEBSITES I HAVE CREATED AND/OR UPDATED
www.helpmefindmypet.com
www.petkeycard.com
www.absoft.com
www.neighborhoodnewsonline.com - Connecting Neighbors
www.aptosmarvista.com - Connecting Neighbors
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