Sales Manager
Resume:
Coley L. Williams
Summary of qualifications
** ***** ******* **********, * years sales and 6
years Collection experience
Superior communication and negotiation skills
Proactive and hands on with employees
Seasoned in Home Preservation Forums and Community
Development.
Diverse knowledge of state and federal regulations
governing workplace safety.
Good knowledge of Mortgage and Loans regulations,
policy and procedures.
Great knowledge of Loss Mitigation, Short Sale and
Foreclosure Processes
Management Experience
Work experience
Default Specialist/Loss Mitigations
Washington Mutual
Prevention of customer's delinquencies reporting to
credit bureau by finding resolutions to resolve
financial problems and pay bills on time.
Work loan applications, review 4506t forms. Contact
customers to accept and decline Trial Modification
packages.
Collections Manager
Wachovia Bank
May 2008- April 2009
Over mid-range delinquency. Accounts 30-59 days
past due.
I have 12 agents that report to me.
Daily Tasks include Call Monitoring, looking at
forecasts, making production numbers, side by sides
with agents and taking supervisor calls.
I spend a good portion of my day coaching my agents
and developing them into better collectors.
Collections 1 Specialist
Wachovia Bank
October 2007-April 2008
Collect on past due loans
Prevention of customer's delinquencies reporting to
credit bureau by finding resolutions to resolve
financial problems and pay bills on time.
Lead team in meetings and create contests to help
team achieve more efficient production numbers.
Financial Representative
Fidelity Investments
June 2007- October 2007
Handle incoming financial call
Offer quotes on Stock Market and other non-
licensed questions
Sales Representative
Clear Channel
May 2006- June 2007
Outside sales
Handled accounts from 25,000- to 150,000 a month in
revenue
.
August 2004-May 2006 Wachovia Bank, N.A.
Loan Officer
Open accounts. Complete service requests, partner
with platform to insure sales goals are met.
Co-facilitate huddles and team meetings weekly with
Financial Center Manager, Make goals by writing
loans, Fannie Mae, Freddie Mack Make strong
referrals to Financial Advisor .
February 2003-July 2004
Collections 1 Specialist
Collect on past due loans
Prevention of customer's delinquencies reporting to
credit bureau by finding resolutions to resolve
financial problems and pay bills on time.
October 2001-February 2003
Fund Retail-Level 1
Build stronger relationships with customers by
taking initiative when handling customer's
transactions.
Retaining the customers trust when a situation
concerning their accounts is no to their liking.
May 1999-October 2001
Teller 1
Process customer financial transactions. Educate
customers on new products and services to help them
achieve their financial goals.
Education
Florida A&M University
Volunteer experience
Member of Wachovia Listens Focus Team and Reading
is Fundamental
Dale Carnegie- How to sell like a Pro
Wachovia Diversity Team Member
Board Member-Wealth Watchers Inc.
Champion Lodge #2, Callahan Fla
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