Manager Customer Service
Resume:
Jennifer Tann
713-***-**** (cell)
abkx9l@r.postjobfree.com
Summary
Well-versed in all aspects of planning and implementation of all events for
an upscale catering department, as well as supervising, training, and
directing service staff for meetings and events. Strong problem-solving,
interpersonal skills and the ability to make snap decisions effectively and
efficiently. Experience prioritizing multiple projects, meeting and
surpassing budget and sales goals, ability to deal with stressful
situations while maintaining composure, and the willingness to work a
variable schedule, including nights and weekends.
Areas of Strength & Expertise
Upper-Level Executive Events Insurance of Safety and Health
Standards
Developing Catering Menus Excellent Computer Skills in MS
Office Applications
Executive Travel & Scheduling Contract Negotiation
Superior Customer Service Creating New Business and
Generating New Sales
EMPLOYMENT HISTORY:
Compass Group/Eurest, Halliburton, Houston, TX
July 2008-October 2010
Catering Manager
. Planned, developed and implemented a comprehensive catering and
executive program for contracted Client (Halliburton) to ensure
overall consistency and high quality and standards for all meetings.
Included providing and ensuring highest level of quality and service
for executives, conferees, VIPs, Board Members and other customers.
. Close interaction with General Manager, Executive Chef, Sous Chef, and
other area managers to ensure high level of quality and food safety.
. Prepared and approved Banquet Event Orders daily using Area101
software for department. Produced weekly financial reports for
Executive Chef and General Manager.
. Participated in all aspects of catering as needed (preparation,
delivery, set-up, service and clean-up).
. Displayed strong experience in leadership, time management skills, and
the ability to maintain good working relations with a diverse work
force.
JT EVENTS, Self-Employed, Houston, TX
January 2003 - June 2008
Event and Meeting Planning Company
Provided Meeting and Event planning for a variety of clients and
industries. Included administrative positions specializing in negotiating
pricing on travel, hotel, rental car, private car service, catering events
and meeting facilities.
. Planned special events for non-profit Agency and executed fund-raising
event for more than 300 people. Included sending invitations,
developing design, and correspondence, liaison with contracted
facilities, Board, and Committees.
. Prepared and planned governmental budgets and setup more than 20
meetings/events held nationwide.
. Managed private family matters in the River Oaks area, including house
staff direction, errands, personal shopping at high-end department
stores, answered and directed all business and personal phone calls.
Jennifer Tann Resume - Page 2
. Submitted extensive travel expense reports in a timely manner and
confirmed numerous travel arrangements simultaneously.
. Provided Outlook calendar updating/scheduling, uploading to BlackBerry
email and correspondence.
AIG VALIC, Houston, TX
January 2000-January 2003
Meeting and Incentive Planner
. Negotiated contracts with suppliers/vendors, travel arrangements, and
conference/meeting/event locations. Managed a $1 million+ budget
annually. Arranged more than 60 meetings worldwide annually.
. Provided etiquette protocol for upper-level executives and responsible
for all air, hotel and transportation on a monthly basis for meeting
and event attendees.
. Handled all aspects for meetings and events such as catering, banquet
setup, on-site management, budget creation and maintenance,
correspondence and mailings to all attendees, printable mail pieces,
Power Point presentation coordination. Directed hotel and catering
staff plus organized off-site events (reservations, private rooms, and
transportation).
Education:
. Iowa State University - Bachelor of Science Animal Science
. ServSafe Certification
. TABC Certificate of Training (Bartending) for State of Texas
Volunteer Activities:
River Oaks Country Club Clay Court Championships May 2006, 2008, 2009
Memorial Area Ministries, Houston, TX August 2007-2008
Special Olympics (Iowa and Illinois) 1997, 1999, 2001
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