Management Manager

Patrick J. Misciagna

** ******** **** ****: 203-***-****

Ridgefield, CT 06877

Cell: 203-***-****

e-mail: **********@*********.***

Summary

Business/Ops Strategy Business Process Change Agent/Management

Reengineering

Quality Program Six Sigma Project Implementation

Development

Global Business New Product Development Process Design

Management

Resource Development Leadership/Team Building Customer Management

Key Accomplishments

. Led the development and evolution of an internal consulting unit of 14

consultants to drive over $137MM in benefits.

. Led a team of facilitators and trainers in the roll out and development

of a Six Sigma quality program. Implemented more than 125 projects and

$300 million in operational benefits.

. Facilitated the rollout of Quality initiatives in 3 other Company

businesses, interfacing with Senior Management and staff to ensure program

success.

. Managed North American Implementations group, providing cash management

and trade services products, including all electronic banking products.

Led a process redesign that contributed to a 33% increase in revenue while

simultaneously improving employee engagement 40%.

. Led a global effort to re-define and implement a standard account opening

process for corporate customers in 80 countries. This required the

coordination of 200 individuals and 53 action teams, and led to reduced

cycle time (4 - 10x,) expedited revenue realization ($11MM,) and improved

customer satisfaction.

. Designed and developed one of the first Electronic Data Interchange (EDI)

payment processes in the financial services market, requiring the

establishment of national and global EDI standards. Led the growth from 1

to 200 customers and over $24MM revenue.

. Led a project to redesign training curriculum. Developed 8 new courses

in order to implement a Six Sigma Belt certification program. Led Six

Sigma training efforts to more than 6,000 employees.

Experience

WellPoint, Inc. 2/2005 - 9/2009

Vice President, WellPoint Consulting Services

Recruited to the company to build and lead an enterprise-wide consultancy

focused on improving the people, processes and performance of WellPoint,

and its Blue Cross and Blue Shield companies. Originally reporting to the

EVP of Internal Audit, this team also served as a "talent incubator" for

the company, recruiting, coaching and developing talent.

. Selected, developed and retained exceptionally talented associates and

utilized the team to the benefit of the company.

o Returned $137MM through more than 70 projects

o Achieved a 95% customer satisfaction rating

o Grew the team from 7 to 14 consultants, managing a budget of $3.0MM,

measured against an ROI goal

o Unit funding secured annually based on ROI delivered

. Drove project success, building trust through respect and honesty, and

the courage to challenge the status quo while respecting the culture,

consistently looking for ways to add value.

. Under my leadership, 8 associates promoted to key jobs around the

company.

. Interfaced with cabinet-level executives as clients to define projects,

goals, objectives and results while forging relationships to secure future

opportunities.

. Influenced others through strong interpersonal skills, energy and drive

for optimal, enterprise result.

. Strategic Thinking - holistic view and decision making. Understand

organizational interdependencies, leverage cultural and business assets,

and seen as forward thinking, creative and communicative with a sense of

vision.

Patrick J. Misciagna PAGE 2

American International Group, Inc. 5/00 - 1/2005

Vice President, Performance Management Program

Recruited to create and lead a team of 20 facilitators and trainers,

serving AIG's businesses as process improvement and design specialists with

a budget of $6.1MM.

. Responsible for implementation of the Performance Management Program as

deployment leader to business units, partnering with management to design

tailored programs. Developed a strategic plan and designed a program to

best fit within the company's structure.

. Drove process improvement projects utilizing Six Sigma quality tools,

facilitation and project management techniques, delivering more than $300

million in project benefits.

. Interfaced with senior management team to identify projects and deliver

improvement results.

. Responsible for recruiting, coaching, developing and placing staff.

. Developed several Voice of Customer programs to ensure responsiveness to

actual customer needs and also implemented Voice of Employee programs to

enhance associate engagement.

. Improved, developed and delivered training including awareness, executive

training, DMAIC and DFSS courses, change management and project

leadership. Also revised an implementation toolkit to help new businesses

start up their own programs.

. Developed a Black Belt certification program to certify staff on Six

Sigma methodology.

Citibank, NA, Global Cash Management Services

6/88 - 4/00

Vice President, Implementation Services, North America 2/99 - 4/00

Revitalized the implementation team and improved the customer experience

for corporate customers.

. Led a team to redesign the product implementation process that reduced

cycle time from 78-30 days and expedited $1MM revenue.

. Directed a staff of 125 and an annual budget of $11MM.

Vice President, Team Leader, Quality Management 1/98 - 2/99

Provided project leadership and management to a global account opening

team.

. Directed a global project of 200 individuals and 53 action teams to

reengineer the account opening process, reducing cycle time up to 10x,

expediting revenue of $11MM and significantly improving customer

satisfaction.

Vice President, Business Manager 2/96 - 12/97

Managed proposal generation, sales tracking and monthly reporting for a

$260MM Cash Management business unit.

. Directed a staff of 12 and a $19.5MM sales budget.

. Developed and managed a $1.8MM Sales Incentive plan.

. Led the development of a global strategy for customer account management.

Vice President, Senior Account Executive/Sales Specialist 1/91 - 2/96

Managed a territory of Fortune 100 chemical companies, generating $6MM

annual revenue.

. "Million Dollar Club" member three consecutive years.

. "Top sales performer" in 1992.

. Recognized as an expert in EDI, ACH, Wire Transfer and Collection and

Disbursement systems.

AVP, EDI Product Manager 6/88 - 1/91

Recruited by Citibank to design an Electronic Data Interchange product.

Product recognized as the market leader in its time and a forerunner to

today's standard.

. Established an overall marketing strategy along with tactical plans for

market penetration.

. Developed marketing, training and public relations material for the EDI

product.

. Constructed the tactical and strategic product plan setting volume,

revenue, and profitability objectives.

. Trained the sales force to enable product rollout.

Patrick J. Misciagna PAGE 3

Chemical Bank 4/87 - 6/88

Assistant ACH Product Manager

Managed collection and disbursement services using the Automated

Clearinghouse (ACH) product, including development, pricing, promotion, and

distribution.

. Managed the re-development and rollout of the bank's PC-ACH product.

Education

Pace University, Lubin School of Business, New York, NY

MBA in Marketing Management, with honors

State University of NY at Binghamton, NY

BA in Communications, with honors

Certifications

. Six Sigma Black Belt

Certified Cash Manager

Community Service

Treasurer, Sunrise Rotary Club of Ridgefield

. Vice President, Ridgefield Little League

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