Customer Service Manager
Resume:
Caroline Highhouse
********.*********@*****.***
*** ********* ***** 419-***-****
Bowling Green, Ohio 43402
Education:
The University of Akron, Akron, Ohio
Bachelor of Arts in Mass Media Communications 1990
Relevant Work Experience:
BioFit Engineered Products, 15000 BioFit Way Bowling Green, Ohio 43402
November 2008 - September 2010
Marketing Assistant
. Updated and maintained customer mailing list and database
. Organized the company literature room. Inventoried, distributed, and
ordered company literature.
. Initiated cost comparison incentives for mailing with Smart Post vs.
FedEx
. Relevant experience with Microsoft Word, Excel, and PowerPoint as well
as AS/400
. Actively participated in product Ad development and promotions
. Answered customer service calls while accurately relaying messages,
and handling concerns or problems
. In-House company photographer. Designed and published a monthly
newsletter
. Member of company Donations Committee and Party Planning Committees
Home Depot, 1169 S. Main Bowling Green, Ohio 43402
May 2002 - August 2007
Design Consultant/Window Treatment Expediter
. Maintained comprehensive product knowledge in order to educate
customers on the features and benefits of products and services within
the store and special order merchandise
. Coordinated with customers, vendors, and installers to provide the
highest level of customer service
. Oversaw all aspects of an order including style, size, color, material
type, and possible install application
. Trained sales associates on design concepts/ideas and ordering
procedures
Elder Beerman, 1234 North Main Street Bowling Green, Ohio 43402
October 2000 - May 2002
Customer Service/Sales
. Directed sales campaigns to market store products
. Managed several departments simultaneously
. Used knowledge of marketing, merchandising and advertising techniques
to help sell products
. Provided excellent customer service
Medical Education Resources Program, 1226 West Michigan Street
Indianapolis, Indiana 46202
November 1993 - September 1994
Video Producer/Director
. Produced and Directed a Patients Educational Video on proper care for
their Gortex cast after surgery
. Operated camera for surgical documentaries
. Developed scripts for local broadcast medical segments
Caroline Highhouse
Professional References:
Dale Barnard
Accounting Manager
BioFit Engineered Products
15000 BioFit Way
Bowling Green, Ohio 43402
Tim Critton
Eastern Region Sales Manager
BioFit Engineered Products
15000 BioFit Way
Bowling Green, Ohio 43402
Michael Nutter
Assistant Store Manager
Home Depot
1169 South Main Street
Bowling Green, Ohio
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