Manager Project

TANGELA S. LAMBERT

**** *** ******* **** . ********, Virginia 23238

abkx81@r.postjobfree.com . 804-***-****

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MANAGEMENT PROFILE

Training . Customer Relations . Human Resources

CAREER HIGHLIGHTS

Seasoned and innovative professional, with diverse experience, poised with

a strong background in management. Ready to offer outstanding team

leadership, customer relation and conflict resolution skills. Exceptionally

organized and disciplined, well developed interpersonal skills and the

ability to motivate and direct others in supportive, cooperative team

environment. Extensive qualifications as a leader with vision to identify

opportunity, create strategies and implement prompt turn around.

Core Competencies:

. Team Leadership & Training

. Time Management

. Project Management

. Conflict & Dispute Resolution

. Policy & Procedure Administration

. Vendor Relationships

. Counseling & Coaching

. Financial Administration

. Event Planning

PROFESSIONAL EXPERIENCE

BENCHMARK HOSPITALITY

Meeting & Events Project Manager, Capital One, Richmond, Virginia

(February 2008 - August 2009)

> Trained in project management, assemble project teams, assign

individual responsibilities, develop project schedules, tracking of

project.

> Regional QA inspector for Corporate Real Estate. Areas of inspection

included all food service areas, conference center, campus meeting

space, mail service, public space and supplies

> System set up and administration.

> Implement and develop new and existing office standards, policies and

training procedures.

> Comprehensive experience in staff and volunteer training and

supervision.

> Management of third party community affairs processes and events,

volunteer management.

> Responsible for financial planning, budgeting, A/R & A/P, purchasing,

payroll and contract monitoring of events

> Assist in the design and execution of procedures and training of

Course Managers and Logistic Planning Managers for Capital One

University.

> Designed and facilitated training for Conference Services staff

including planning managers, audiovisual technicians and QA

inspectors.

> Delivered invited presentations on Customer Relations - The Internal

and External Customer.

Senior Reservations and Learning Planning Manager, Capital One, Richmond,

Virginia (November 2006 - February 2008 )

> Planning and coordination for meetings, conferences and events for

Capital One

> Responsible for the interviewing, training of new hire managers and

supervising of Reservations/ Planners.

> Manage events based on client needs for meeting space, special events

including executive events, associate meetings, and employee

celebrations. Coordinates continuing professional education (CPE)

offerings including reserving learning space, assembling materials,

planning breaks and meals, and coordinating travel.

> Ensure all printed materials for Capital One University events held in

central Virginia are printed or received in-house, maintains

materials, evaluations, and sign in sheets.

> Working knowledge of all operations, including A/V, food service, menu

planning, room inventory, guest services and room configurations

> Responsible for knowing property layout, policies, procedures and all

capabilities.

> Build rapport with clients and communicate daily to ensure all

requests are answered within a 24-hour time frame

> Work with Audio Visual, Technical, and facility teams on a daily basis

to execute sessions

> Use Event Management System (EMS), Learning Management System (LMS)

and Reserve One to schedule, manage and monitor events and room

utilization and reporting

> Metrics creation and reporting for manager evaluations and customer

feedback .

Meeting Services Reservations Planning Manager, Capital One, Richmond,

Virginia (June 2005 - November 2006)

> Schedule and coordinate in managed rooms as well as other requested

rooms by utilizing the ReserveOne database and inventories.

> Plan and coordinate special meetings and learning events for Capital

One Associates.

> Assist Conference and Reservations Manager with interviewing, training

and supervising of Reservation Planners.

> Coordinate and communicate all audiovisual services and technical

support requirement.

> Coordinate and work with Site Meeting Services Managers, Capital One

University service providers, support departments and external vendors

as required.

> Schedule and coordinate managed rooms as well as other requested rooms

by utilizing the ReserveOne database and inventories.

TASTEFULLY YOURS

Owner/Catering Director, Summerhill Retirement Community (November 1998-

December 2008)

> Built business through innovative marketing, business-to-business

sales, public relations and promotional campaigns.

> Met and exceeded assigned quotas and churn rates consistently.

> Developed and coordinated logistics of seminars, meetings, special

events and trade shows from inception to conclusion.

> Responsible for the interviewing, training, coaching and supervising

staff.

> Created and implemented safety plan with zero accident results.

> Implementation of contract submissions, tracking and reporting of

revenue.

> Maintained budgets, liaison to vendors, speakers, entertainment,

location research, travel arrangements, engaged in all aspects of

public relations and marketing

> Responsible for financial planning, P & L, budgeting, marketing,

contract negotiation and monitoring, vendor selection, purchasing,

regulatory compliance, A/R, A/P, purchasing, payroll and accurate

documentation.

> Trained in project management, system set up and administration.

Comprehensive experience in staff and volunteer training, supervision,

motivation and operations management

CANTOR ARKEMA

Human Resource Assistant, Richmond Virginia, (June 1995- July 2004)

> Maintained support with purchasing, accounts payable, receivables,

payroll and facilities management.

> Comprehensive experience in staff training and employee benefits.

> Assist attorneys and paralegals on various projects.

> Maintained attorneys and paralegal timesheets to ensure accurate

billing utilizing the Tab System.

> Planning and coordinating of office functions, special events, outings

and meetings.

SOFTWARE KNOWLEDGE

Proficient in Microsoft Office including Excel, PowerPoint, Word,

Publisher, Outlook, EMS, Peoplesoft, Microsoft Schedule Plus, Microsoft

Access, Adobe, HRIS, Internet, GroupWise, LMS, Reserve One, Lexis

Comparite, and QuickBooks.

EDUCATION

Hampton University, B.S Business Management

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