Customer Service Supervisor

**** *** ***** **** . ********* OHIO *****

Phone 937-***-**** .cell 937-***-**** E-mail

***************@*****.***

Kristi D Franz

Summary of qualifications

Successfully completed a two-year program in

Business Technology with proficiency in the

following: Microsoft Word, Excel, and PowerPoint

as well as two year long courses in both Business

Mathematics and Business English. I successfully

completed a refresher course in Microsoft Office in

the fall of 2007.

Education

January 2007 Ashford University

Clinton, Iowa

BA Psychology 2011 on-line courses

1998-2000 Laurel Oaks CDC

Wilmington, Ohio

Business Technology

Certificate May 2000

Professional experience

April 2008-March 2010

Wilmington, OH

Allied Barton

Security Officer / promoted to Shift Supervisor

11/2008

Officer duties include; patrol facility or man post

as instructed and serve as a general security

presence and visible deterrent to crime and client

rule infractions; detect suspicious activities and

watch for criminal acts or client rule infractions

at or near assigned post which may be a threat to

the property, client or employees at the site.

Reporting all incidents, accidents or medical

emergencies. Responding to emergencies, such as

medical and bomb threats; and to alarms, such as

fire and intrusion by following emergency response

proceedings. Excellent experience pertaining to

dispatch as well as mobile duties.

Supervisor duties include the above as well as

handling any discrepancies, advising others of

directives and following through with them,

supervising shift, being a team leader, performing

on the job training, reviewing and generating

reports, discussing reprimands, positive

discussions, as well as completing a weekly

schedule for 40+ employees.

November 2006 - January 2008 Independent Home

Care Wilmington, OH

Assist elderly in all aspects of daily living.

June 2001 - November 2003

Super K-Mart

Hillsboro, OH

Supervisor/Front end

Supervise front end staff, create placement, run

cash register and other adding machines, in charge

of customer service, answering multi-line

telephone, and generating reports.

References

Available upon request.

Objective

To obtain a position that will allow me to use my

skills with the opportunity to advance.

Contact this candidate