Customer Service Manager

Joshua M. Parker

**** **** **** ******** #*** ( Dallas, TX 75243 214-***-**** (

abkx6m@r.postjobfree.com

Objective

Reliable, energetic, ambitious and focused employee seeking a full-time

position with opportunity for growth within the industry and company.

Qualifications

Marketing/ Internet AR/AP & Invoicing Extensive Computer Skills

Sales Shipping/ Receiving Fork Lift Certification

Team Lead/Management Bilingual (Spanish)

Customer Service Inventory Control

Experience

Bilingual Yellow Pages - Dallas, TX

Account Manager, August 2009 to Present

Responsible for Marketing/Internet Sales & Communication while

answering directly to the CEO. Handle all accounts payable and

accounts receivables for the company. Communicate and resolve customer

issues as they arise. Write and edit company policy and procedures.

Create & edit ads using Adobe Illustrator, Acrobat, Excel and Quark

Express. Assist CEO with various other projects when needed.

Quality Engine Installations - Arlington, TX

Sales Manager, November 2005 to August 2006

Customer service, researching "hard-to-find" replacement motors and

parts from various engine shops using internet and telephone access.

Acted as liaison between management and bilingual mechanics. Maintained

customer accounts and inventory using spreadsheets. Handled invoicing

and Shipping/Receiving.

Scan Data Imaging - Carrollton, TX

Warehouse Manager/Inventory Control, February 2003 to November 2005

Processed and bar-coded customer archive documents for digital

storage. Maintained warehouse storage and inventory on spreadsheets for

ease of reference. Managed shipping/receiving and also handled general

building maintenance and repairs as needed.

Wal-Mart Super Center - Mesquite, TX

Shift Leader, August 2001 to February 2003

Managed night team of stockers, pulled and rotated stock, set up

displays, handled forklift operation, supervised loading and unloading of

trucks. Also assisted in the Customer Service Department when necessary.

Scobee Foods - Mesquite, TX

Shipping & Receiving Clerk, August 2000 to August 2001

Computerized supply maintenance and inventory, shipping, receiving,

order pulling and forklift operation in the refrigerated storage area of

the warehouse; loaded/unloaded trucks, prepared reports and handled

inquiries.

SDI/Fresh Publishing - Carrollton, TX

Inventory Control/Cameraman/Grip, November 1996 to August 2000

Responsible for camera operation and darkroom processing for reel

film. Scanned and indexed documents. Maintained supply and production

inventory, and handled shipping and receiving. Delivered hotshot film

and/or CDs with documents to customers. Did various projects for the

President of the company as necessary.

Education

Dallas County Community College, Richland College 2003 - 2005

Two years completed toward my Bachelor's degree.

Mesquite High School, General Diploma received 1994 - 1998

National Junior Honor Society, Junior Varsity Football, Marketing

Education

References

Available upon request.

Contact this candidate