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Human Resources Manager

Saint Augustine, Florida, 32092, United States
August 24, 2010

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Steven W. Farley, SPHR, M.B.A. Res: 904-***-**** ? Cell: 904-


**** ******* ****, ***** *********, FL 32092

Human Resource Management Profile

Leadership / Human Capital Management / Organizational Development

Proactive, results-oriented professional M.B.A. with 12+ years of

progressive experience in human resource management, providing strategic

guidance to corporations to define labor requirements and support short-

term and long-term objectives. Proven leadership in problem solving,

productivity / profitability improvement, strategic planning / execution,

performance measurement, staff development, team building, and maximizing

operations performance and success. Visionary, strategic, and conceptual

thinker able to generate new ideas and initiate change. Effective

communicator with strong team-building skills and the ability to coordinate

cross-functional groups to accomplish objectives and meet critical

deadlines in fast-paced, high-growth, diverse environments.

Core Qualifications

Strategic & Tactical Planning / Continuous Quality / Performance

Execution Improvement

Cross-Functional Communications Resource Analysis / Development /


Foster Positive Corporate Cultures P&L Accountability & Budget Planning

Professional Experience

Invista, Chattanooga, TN 2010 - Present

One of the world's largest integrated producers of polymers and fibers. A

subsidiary of privately owned Koch Industries, Inc., operates in more than

20 countries across North America, South America, Europe, and the Asia-

Pacific region.

Plant Human Resources Manager

Oversee the full scope of human resources. Direct staff in the areas of:

organizational structure, employment, compensation, employee relations,

orientation/training/development, and policy/procedure development.

Human Capital Management Solutions LLC, St. Augustine, FL 2008 - 2010

Management consulting firm specializing in the selection, development and

retention of top performers, providing HR consulting, training, assessments

and mediation solutions to companies of all sizes throughout the United

States and Canada.

Independent HR Consultant

Advise and counsel business leaders regarding all HR / ER issues. Provide

professional consultation and coaching ensuring effective communication,

performance improvement, feedback, and development.

Selected Accomplishments

. Designed and delivered behavior-based interview training to Mercedes-Benz

Financial managers and executives. Course evaluation results revealed:

o 95.6% of the participants rated the courses as excellent, 100%

as good or better.

o 93.3% of the participants rated the instructor as excellent,

100% as good or better.

o 100% of the participants strongly agreed that the presenter

communicated the material well.

. Composed and published 52 new policy documents for Coca-Cola Enterprises'

global harmonization project. The policies were written to improve

employee relations and achieve global consistency between business units

while maintaining legal compliance with 14 disparate countries.

DaimlerChrysler, Aurburn Hills, MI 1998 - 2008

Finance division of the eighth-largest corporation in the world and leading

supplier of superior passenger vehicles employing 360,000 associates in 40

countries worldwide.

Human Resource / Center Operations Manager, Jacksonville, FL (2005 - 2008)

Direct administration, coordination, and evaluation of all local human

resource functions. Advise and counsel center leaders regarding all HR / ER

issues. Develop and coordinate $8.8 million facility budget as a functional

leader of human resources, insurance resolution, administration, training,

and technical support groups. Lead Jacksonville Customer Contact Center in

all workplace culture, employee satisfaction, and customer focus efforts.

Selected Accomplishments

. Increased GPTW score 13.2% via development and implementation of "Great

Places to Work" program.

. Achieved 11.5% improvement in JD Power Survey rating for Overall Dealer

Satisfaction via development and delivery of customer focus training

program improving customer and employee satisfaction.

. Reduced budget expenditures 7.6% within DCFS customer service and

collection facility, surpassing 5% corporate goal.

. Designed and implemented corporate-wide redesign of call quality

monitoring program resulting in higher customer satisfaction ratings,

improved employee acceptance, and cost savings of $519,000 annually.

Human Resource Manager, Farmington Hills, MI (2002 - 2005)

Managed all HR / ER activities including union relations, OD, staffing /

recruitment, training, diversity, employment law compliance, and safety /

security for 500+ employees in two facilities. Coached and developed team

of four human resource professionals managing support of more than 900

field sales and risk management personnel. Consulted and partnered with

corporate staff executives developing and executing strategies including

diversity / inclusion, community relations, compensation, and work

environment / corporate culture management. Coached and advised executives

and senior managers regarding leadership and managerial techniques.

Selected Accomplishments

. Chaired the Field Operations Development Committee managing development

and staffing of sales and risk management personnel.

. Achieved 58.3% reduction in grievances from prior year due to fostering

positive cultures and team building.

. Managed numerous, union-related issues through sensitive transitions

including outsourcing of customer service, redesign of facility, and

establishment of new hours of operation. Projects completed on time,

under budget, and with zero downtime resulting in $979,000 annual


. Directed and coordinated consolidation of 26 national zone offices into 8

regional business centers encompassing job evaluations, banding, and


Senior Human Resources Generalist, Farmington Hills, MI (2001 - 2002)

Provided counsel and support regarding human resources issues to 3 home

office departments and 26 zone offices nationwide.

Selected Accomplishments

. Developed and implemented series of career assessment / job search

training programs to assist employees with workforce reduction


. Created Employee / Manager Assessment Process (E/Map) establishing an

annual appraisal system utilized by non-executive employees.

Previous Experience

HR Generalist, Labor Relations Representative, HR Intern, DaimlerChrysler,

Detroit, MI 1998 - 2001

Assistant Plant Manager, John H. Harland Company, Plymouth, MI 1990 -


Plant Shift Manager, Rand McNally, Richmond, KY 1984 - 1990

Education & Credentials

Master of Business Administration


Eastern Michigan University, Ypsilanti, MI

Bachelor of Science in Industrial Technology


Eastern Kentucky University, Richmond, KY

Senior Professional in Human Resources (SPHR)


HR Certification Institute, Society for Human Resource Management

Professional Affiliations & Development

Society for Human Resource Management (SHRM)

Jacksonville HR Executives

Employee Relations / Organizational Development and Training / Benefits

Administration / Change Management / Workplace Harassment Prevention /

Advanced Compensation Theory / International Communications / Workplace

Violence Prevention / Diversity and Inclusion / Total Quality Management /

Strategic and Precision Leadership / Coaching Winning Teams / Peoplesoft /

SAP / Team Dynamics / Project Management / HR Metrics / Investigations /

Union Avoidance / Recruiting and Staffing / Alternative Dispute Resolution

/ Public Relations

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