Steven W. Farley, SPHR, M.B.A. Res: 904-***-**** ? Cell: 904-
**** ******* ****, ***** *********, FL 32092
abkx58@r.postjobfree.com
Human Resource Management Profile
Leadership / Human Capital Management / Organizational Development
Proactive, results-oriented professional M.B.A. with 12+ years of
progressive experience in human resource management, providing strategic
guidance to corporations to define labor requirements and support short-
term and long-term objectives. Proven leadership in problem solving,
productivity / profitability improvement, strategic planning / execution,
performance measurement, staff development, team building, and maximizing
operations performance and success. Visionary, strategic, and conceptual
thinker able to generate new ideas and initiate change. Effective
communicator with strong team-building skills and the ability to coordinate
cross-functional groups to accomplish objectives and meet critical
deadlines in fast-paced, high-growth, diverse environments.
Core Qualifications
Strategic & Tactical Planning / Continuous Quality / Performance
Execution Improvement
Cross-Functional Communications Resource Analysis / Development /
Deployment
Foster Positive Corporate Cultures P&L Accountability & Budget Planning
Professional Experience
Invista, Chattanooga, TN 2010 - Present
One of the world's largest integrated producers of polymers and fibers. A
subsidiary of privately owned Koch Industries, Inc., operates in more than
20 countries across North America, South America, Europe, and the Asia-
Pacific region.
Plant Human Resources Manager
Oversee the full scope of human resources. Direct staff in the areas of:
organizational structure, employment, compensation, employee relations,
orientation/training/development, and policy/procedure development.
Human Capital Management Solutions LLC, St. Augustine, FL 2008 - 2010
Management consulting firm specializing in the selection, development and
retention of top performers, providing HR consulting, training, assessments
and mediation solutions to companies of all sizes throughout the United
States and Canada.
Independent HR Consultant
Advise and counsel business leaders regarding all HR / ER issues. Provide
professional consultation and coaching ensuring effective communication,
performance improvement, feedback, and development.
Selected Accomplishments
. Designed and delivered behavior-based interview training to Mercedes-Benz
Financial managers and executives. Course evaluation results revealed:
o 95.6% of the participants rated the courses as excellent, 100%
as good or better.
o 93.3% of the participants rated the instructor as excellent,
100% as good or better.
o 100% of the participants strongly agreed that the presenter
communicated the material well.
. Composed and published 52 new policy documents for Coca-Cola Enterprises'
global harmonization project. The policies were written to improve
employee relations and achieve global consistency between business units
while maintaining legal compliance with 14 disparate countries.
DaimlerChrysler, Aurburn Hills, MI 1998 - 2008
Finance division of the eighth-largest corporation in the world and leading
supplier of superior passenger vehicles employing 360,000 associates in 40
countries worldwide.
Human Resource / Center Operations Manager, Jacksonville, FL (2005 - 2008)
Direct administration, coordination, and evaluation of all local human
resource functions. Advise and counsel center leaders regarding all HR / ER
issues. Develop and coordinate $8.8 million facility budget as a functional
leader of human resources, insurance resolution, administration, training,
and technical support groups. Lead Jacksonville Customer Contact Center in
all workplace culture, employee satisfaction, and customer focus efforts.
Selected Accomplishments
. Increased GPTW score 13.2% via development and implementation of "Great
Places to Work" program.
. Achieved 11.5% improvement in JD Power Survey rating for Overall Dealer
Satisfaction via development and delivery of customer focus training
program improving customer and employee satisfaction.
. Reduced budget expenditures 7.6% within DCFS customer service and
collection facility, surpassing 5% corporate goal.
. Designed and implemented corporate-wide redesign of call quality
monitoring program resulting in higher customer satisfaction ratings,
improved employee acceptance, and cost savings of $519,000 annually.
Human Resource Manager, Farmington Hills, MI (2002 - 2005)
Managed all HR / ER activities including union relations, OD, staffing /
recruitment, training, diversity, employment law compliance, and safety /
security for 500+ employees in two facilities. Coached and developed team
of four human resource professionals managing support of more than 900
field sales and risk management personnel. Consulted and partnered with
corporate staff executives developing and executing strategies including
diversity / inclusion, community relations, compensation, and work
environment / corporate culture management. Coached and advised executives
and senior managers regarding leadership and managerial techniques.
Selected Accomplishments
. Chaired the Field Operations Development Committee managing development
and staffing of sales and risk management personnel.
. Achieved 58.3% reduction in grievances from prior year due to fostering
positive cultures and team building.
. Managed numerous, union-related issues through sensitive transitions
including outsourcing of customer service, redesign of facility, and
establishment of new hours of operation. Projects completed on time,
under budget, and with zero downtime resulting in $979,000 annual
savings.
. Directed and coordinated consolidation of 26 national zone offices into 8
regional business centers encompassing job evaluations, banding, and
placements.
Senior Human Resources Generalist, Farmington Hills, MI (2001 - 2002)
Provided counsel and support regarding human resources issues to 3 home
office departments and 26 zone offices nationwide.
Selected Accomplishments
. Developed and implemented series of career assessment / job search
training programs to assist employees with workforce reduction
transition.
. Created Employee / Manager Assessment Process (E/Map) establishing an
annual appraisal system utilized by non-executive employees.
Previous Experience
HR Generalist, Labor Relations Representative, HR Intern, DaimlerChrysler,
Detroit, MI 1998 - 2001
Assistant Plant Manager, John H. Harland Company, Plymouth, MI 1990 -
1996
Plant Shift Manager, Rand McNally, Richmond, KY 1984 - 1990
Education & Credentials
Master of Business Administration
1997
Eastern Michigan University, Ypsilanti, MI
Bachelor of Science in Industrial Technology
1989
Eastern Kentucky University, Richmond, KY
Senior Professional in Human Resources (SPHR)
1999
HR Certification Institute, Society for Human Resource Management
Professional Affiliations & Development
Society for Human Resource Management (SHRM)
Jacksonville HR Executives
Employee Relations / Organizational Development and Training / Benefits
Administration / Change Management / Workplace Harassment Prevention /
Advanced Compensation Theory / International Communications / Workplace
Violence Prevention / Diversity and Inclusion / Total Quality Management /
Strategic and Precision Leadership / Coaching Winning Teams / Peoplesoft /
SAP / Team Dynamics / Project Management / HR Metrics / Investigations /
Union Avoidance / Recruiting and Staffing / Alternative Dispute Resolution
/ Public Relations