Customer Service Management

ASHLEY STEPHENS

*** ***** **. *** ** Niles, MI **120 ~ Smith54717@yahoo ~ 269-***-****

QUALIFICATION SUMMARY

Energetic self starter with excellent interpersonal and communication skills.

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Effective leader, skilled in motivating and inspiring team members to achieve organizational

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goals.

Innovative, highly productive with an uncompromising work ethic.

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Excellent customer service skills with five years of experience and the ability to ensure

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customer concerns are resolved with urgency and good judgment.

Computer skills include: MS Word, PowerPoint, Access, Excel, Publisher, Projects, and Internet

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applications.

EDUCATION

Bachelor of Science in Business Administration Aug. 2010

Ferris State University, Big Rapids, MI G.P.A 3.2 on a 4.0 scale

Dean List 2010

Associate of Arts in Business Administration May 2008

Southwestern Michigan College, Dowagiac, MI G.P.A 3.5 on a 4.0 scale

Dean’s List 2008

Course Work Include:

Quality Operational Management Organizational Behavior Database Design Implementation Business Law

Human Resource Management Advance Business Writing Principle of Advertising Statistics

International Business Systems Principle of Marketing Strategic Management Business Ethics

Principle of Accounting I and II Financial Management Consumer Behavior

WORK EXPERIENCE

Office Manager

First Choice Assistance Living Niles, MI 2005 2009

• Carried out all management functions, i.e., payroll, scheduling, company budgets, and

inventory.

• Provided strategic planning and participated as a volunteer in the team of health discipline.

• Hired, trained and supervised the candidates of operations.

Server

Ponderosa Steak House South Bend, IN 2007 2009

• Provided and sustained excellent customer service.

Performed job responsibilities in a fast paste environment.

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Worked as a team with other employees.

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Quality Control/Picker

Bodek and Rhodes Niles, MI 2006

• Meet quotas set by top management.

• Exceeded productivity standards.

Sales Associate

Macys Department Store South Bend, IN 2004 2005

• Assisted in training new employees.

• Integrated new register functions.

• Restocked inventory and show room.

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