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Manager Customer Service

Location:
Hutchinson, MN, 55350
Posted:
September 20, 2010

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Resume:

Kevin E. Campbell

*** ******** *****

Hutchinson, Minnesota 55350

H 320-***-****

C 320-***-****

abkx4d@r.postjobfree.com

SUMMARY

A loyal and determined operations manager with extensive experience in

all facets of merchandising, staffing, training/ development,

strategic planning, purchasing, operations analysis, safety, inventory

control, environmental/regulatory compliance, best practices, key

accounts, and market strategy. Identifies and analyzes key issues,

providing solid recommendations to boost sales and profitability.

Utilizes exceptional communication skills to provide clear direction

to associates. A persevering leader who drives the success of an

organization with enterprising ideas and consistent performance.

EXPERIENCE

WAL-MART STORES, INC.

Market Electronics Merchandiser, Mankato, Minnesota, 2006-2010

Assisted in managing 12 stores across all areas of operations, including;

merchandising, people, stockroom management, perpetual inventory, loss

prevention, budgeting, P&L, customer experience, traiting, operational

scorecards and expense management. Responsible for managing the consumer

electronics segment and driving corporate initiatives in this area.

Directed activities of salaried/hourly associates to implement and uphold

company initiatives on associate development/merchandising. Facilitated

communication between corporate merchandising and field management.

Shopped competition to evaluate possible market trends and apply practices.

Directed store managers as needed, ensuring operations in accordance with

company and market objectives. Collaborated with market team members to

ensure management consistency and inspire team effectiveness.

< Saved company $500,000 in shrinkage costs by implementing new

merchandising standards and control procedures.

< Grew sales at annualized rate of 12.8% and gross profit by 19.2%.

< Improved customer experience scores by 17%.

< Drafted budgets for markets and stores, serving as basis for incentive

programs in market.

< Mined data from Retail Link database to make merchandising decisions

and to manage inventory levels.

< Updated merchandising assortment by analyzing data and communicating

with buying office to recommend changes.

< Participated in development of new store communication process.

< Ensured compliance with regulatory guidelines on silver disposal.

< Worked closely with store managers regarding associate performance,

developing training plans to improve performance.

< Taught store managers analysis of P&L statements, developing

actionable steps to improve bottom-line performance.

Store Manager, Hutchinson, Minnesota, 1995-2006

Responsible for all areas of operations within store, including financial

performance, people, compliance, loss prevention, hiring, customer service,

merchandising, community involvement, and store standards. Oversaw 12

salaried managers and 400 hourly associates. Directed expansion of

facility over 18-month period, meeting financial plan without accident.

Opened second Supercenter in state. Trained and developed hourly and

management associates on customer service approaches. Provided supervision

and development opportunities for management and hourly associates by

hiring, training, mentoring, evaluating performance, providing recognition,

and ensuring diversity awareness.

( Grew sales from $20,000,000 to $70,000,000 during tenure.

< Met and exceeded financial plans nine out of 11 years by thoroughly

analyzing and reacting to financial metrics on daily, weekly, and

monthly basis.

< Served as the district training store for new managers.

< Managed multiple business units including: pharmacy, optical, photo

lab, automotive tire and lube, food service, full service grocery and

general merchandise.

< Drove sales through effective merchandising, accurate/competitive

pricing, and assessment of economic trends/community needs.

< Ensured compliance with company and regulatory procedures by

analyzing/interpreting reports and implementing/monitoring asset

protection and safety controls. Drafted action plans to correct

deficiencies.

< Worked closely on community outreach programs and encouraged

associates' involvement with corporate volunteer programs,

establishing and maintaining relationships with key individuals/groups

in community.

ADDITIONAL EXPERIENCE

Assistant Manager, Junction City, Kansas, 1993-1995. Headed hardlines

department and stockroom in store. Directed hourly associates daily.

Coordinated scheduling, evaluations, coaching, and hiring for areas.

Worked directly with department managers to develop merchandising plans

monthly. Opened and closed store. Supported store manager to achieve

store goals.

Assistant Manager, Emporia, Kansas, 1992-1993. Directed homeline and

apparel areas in store. Delegated responsibilities to hourly associates

daily. Oversaw scheduling, evaluations, coaching, and hiring for areas.

Worked closely with department managers to develop monthly merchandising

plan. Opened and closed store. Supported store manager to achieve goals.

Assistant Manager, Paola, Kansas, 1990-1992. Oversaw hardlines in store.

Provided daily direction to hourly associates. Directed scheduling,

evaluations, coaching, and hiring in area. Collaborated with department

managers to develop merchandising plans monthly. Opened and closed store.

Supported store manager to achieve store goals.

Department Manager, Pittsburg, Kansas, 1986-1990. Responsible for managing

in-stock for household chemicals department. Organized and maintained back

stock. Ordered merchandise from warehouse and vendors. Provided direction

for night and weekend staff to maintain department. Directed price

changes, signing, presentation, features, and ad programs. Coordinated

efforts with store merchandising plans.

EDUCATION

PITTSBURG STATE UNIVERSITY, Pittsburg, Kansas, M.B.A.

PITTSBURG STATE UNIVERSITY, Pittsburg, Kansas, B.B.A., Marketing

PROFESSIONAL DEVELOPMENT

Backroom Process Workshop, 2009

Conflict Leadership, 2009

Gung Ho! Leadership Development, 2009

Labor Management Workshop, 2009

Leadership Out in Front, 2009

Time and Stress Management, 2008

COMPUTER SKILLS

Experienced with Microsoft Office: Excel, Power Point, Word and Outlook

Proficient using Retail Link



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