Customer Service Human Resource

LA FENA WASHINGTON

*** ***** *** *** *** St. Louis, MO 63112

952-***-**** • abkx3g@r.postjobfree.com

HUMAN RESOURCE AND PAYROLL PROFESSIONAL

Performance driven professional with proven effectiveness in Benefit Administration, HRIS and Payroll.

Career reflects 15 years’ experience handling all aspects HR Generalist functions. In depth command of

policies, procedures and employment laws impacting business operations; thrive in time critical environments.

Adapt well to change and with diverse individuals; team player able to coordinate and contribute to multiple,

simultaneous projects. Highly organized, efficient and precise, blending strong written and verbal

communications; deliver training one on one or groups 50+.

HR COMPETENCIES:

Benefit & Payroll Administration Training, Staff Development & Mentoring

• •

Compensation / Bonus Plans Employment Verifications

• •

• COBRA, FMLA, Workers Compensation • New Hire Orientation / Terminations

• Flexible Spending Accounts (FSA) • Performance Reviews / Disciplinary Action

• Data Entry, Management & Analysis • Employee Relations & Problem Solving

PROFESSIONAL EXPERIENCE

Human Resource Associate, Minnesota National Guard, Rosemount, MN 1995 – 2010

Lead and execute wide range of HR services and provide day to day administration, training and support. As

single point of contact, coordinate, prepare and process personnel records and actions for staff and families.

Administer and implement HR strategies and policies. Gather, analyze and summarize information as well as

preparing comprehensive reports. Determine staffing qualifications and develop job descriptions. Identify and

resolve problems and informational discrepancies; monitor data systems and serve as primary instructor for

various systems.

Key Contributions:

Designed and implemented two highly effective checklists improving processing of 14,000+ staff

during 9 month span.

Championed System Training Checklist enhancing operation in four systems.

Established and documented practical training exercises and trained 900+ units.

Serve in leadership role as alternate Customer Service Manager.

Payroll Benefit Representative, NCS Pearson, Bloomington, MN 2004 – 2010

Manage bi weekly payroll administration, including audit and reporting. Coordinate vendor and employee

inquiries regarding short term disability, 401K, stock options and flexible spending accounts. Organize and file

confidential employee / payroll records. Field and respond to staff inquiries and serve as inter department

liaison.

…Continued…

LA FENA WASHINGTON

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Key Contributions:

Spearheaded development and rollout of Standard Operating Procedure Manual.

Held key role in training function; trained replacement on complete job functions.

Client Service Representative, ADP, Bloomington, MN 2002 – 2004

Coordinated payroll processing for numerous clients. Maintained and assessed HR, accounting, tax filing,

billing and product issues. Scheduled and processed quarter and year end adjustments. Provided extensive

client support; resolved problems and delivered troubleshooting expertise. Performed timely communications,

research and analysis; upheld payroll laws and regulations.

Key Contributions:

Instructed 30+ clients daily in use of ADP Payroll System.

Payroll Associate, Telex Communications, Inc., Burnsville, MN 2001 – 2002

Oversaw payroll process and instituted HR related changes, including new hires, rehires, and pay increases.

Processed performance reviews, terminations and schedules. Primary contact regarding Benefit Plan eligibility,

including health, dental and prescription plans, in addition to assistance with COBRA and payroll issues.

Played key role in financial analysis and problem solving.

Human Resource Technician, Allina, Minnetonka, MN 1999 – 2002

Organized and coordinated employee pay and benefits. Processed personnel records; documented

changes including new hires, rehires, pay increases, performance reviews, terminations and

COBRA information. Scheduled and trained up to 100 staff monthly.

~Additional Experience~

Hotel Office Management: Processed weekly payroll, monthly payroll forecast and schedule.

Conducted interviews and training (100+ staff). Managed and developed performance evaluations

for 20 staff. Earned numerous Employee of the Month and Quarter awards.

EDUCATION AND CREDENTIALS

Associates Degree in Accounting, 1992

St. Louis Community College at Forest Park, St. Louis, MO

Professional Association

American Payroll Society, MN Chapter, since 2005

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint) Outlook, Kronos, ADP Payroll, OTL, Oracle, PeopleSoft;

various proprietary systems and applications

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