Customer Service Manager

Lydeana Mullin

**** ***** **** ********, ******* 706-***-**** (home)

************@*****.*** 762-***-**** (cell)

Work CVS/ Pharmacy, Columbus, Georgia

History Shift Supervisor July 2004 - present

Open and close store

Process Payroll

Verify registers and prepare nightly deposits

Report budget and payroll to district manager

Fill in for call outs

Participate in conference calls

Process vendors

Manage the entire sales floor

Manage salespeople, cashiers, stock clerks

Provide great customer service in person and via phone

Education

Hardaway High School Columbus, Ga. Aug. 1999- May 2003

Columbus State University Columbus, Ga. Sept. 2003- Dec. 2008

Bachelors in Health Science

University of Phoenix Columbus, Ga. May 2009-Present

Masters in Business Administration

Skills

Good time management

Strong communication

Excellent customer service

Confident personality

Quick learner

Able to work independently and as a team

Good level of proficiency working with computers

Experience with multi-line phones

Excellent organizational skills

Efficient in Microsoft Works

Efficient in Microsoft Excel

References

Available Upon Request

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