Customer Service Manager
Resume:
Steve Kahler
Clive, IA 50325
********@*****.***
EXPERIENCE:
PharMerica Pharmacy Service, Urbandale, IA
February 2006 – May 2009
Billing/Admissions Specialist/Certified Pharmacy Technician
• Communicated with nursing homes to resolve new admits, census reports, billing
issues, drug returns and crediting to ensure customer service and accurate data
entry. Ensured accurate customer admissions, readmissions and status changes.
Maintained accurate records with insurance companies. Processed changes.
Provided assistance to Billing Supervisor. Supervised deliveries and drivers.
Iowa Army National Guard, Iowa City/Johnston, IA
1985 – 2005
Supply Management & Processing
• Maintained optimal inventory levels and selections to fulfill customer’s needs.
Medical Operations & Records
• Maintained large volume medical records, files and documents for 7,5000 soldiers
in the state.
Leadership & Management
• Lead overall operations, including staff management, policy and procedures,
compliance and team building/training.
Medical Operations Manager
• Ensured medical needs for all units in Iowa. Secured medical supplies and
services. Processed orders for equipment. Maintained accurate records.
Accomplished objectives and mission of units. Established program to schedule
physicals for 7,500 troops. Initiated immunization program.
Battalion Supply Sergeant
• Assisted in development of equipment requirements. Maintained administrative
and supply fields for 5 unit organizations. Provided full range of supportive
services. Responsible for equipment and supplies.
Unit Training NCO/Section Sergeant
• Assisted in developing training and readiness for 180 personnel. Served as second
in charge for a platoon of 40 personnel. Instrumental in documenting training and
assisted in development of plans.
EDUCATION and PROFESSIONAL DEVELOPMENT:
Grandview College, Des Moines, IA 2 semesters
Primary Leadership Development; Advanced Army Medical Department; Battalion
Logistics Computer Applications; Battle-Focus Instructor Training;
Readiness NOC; ARNG Retirement Counselor; Individual Training
Management; Unit Supply Specialist; Troupers State (Net); Medical Supply Specialist
NOTABLES:
Activities: Collecting Antiques. Sports. Home Improvement. Town festivals.
•
Volunteerism: Little League umpire. Pitching instructor. Camp instructor.
•
Fundraising.
Leadership: Coaching baseball. National Guard softball/basketball team
•
captain. Unit Platoon SGT.
Awards: Iowa Meritorious Service Medal. Iowa Commendation Medal. Army
•
Achievement Medal. Kuwait Liberation Medal/Southwest Asia Service Medal.
REFERENCES:
Jeremy Preister, Business Office Manager 515-***-****
Joan Gouge, Deputy State Surgeon 641-***-****
Dr. Christopher White, State Surgeon
***********.******@**.****.***
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