Customer Service Rep
Resume:
Valecia Williams
Columbus
***************@*****.***
Objective: To work for a leading company and to grow with them
professionally
Experience: Staff Mark- Funai Warranty Manufacturer Groveport, OH
Level 2 Customer Support Rep November 2009 to April 2010
. Fast paced inbound Corporate Call Center
. Provided Emerson, Magnavox, and Sylvania customers with
warranty repairs and exchanges for certain electronics (ex:
Televisions, DVD Players, Blu Ray Players, etc
. Obtained credit card information to process Advance
Exchanges which is a program where we send our customer's
their replacement unit within 10 business days. Once
replacement has been signed for our customers have 14 days
to send back their broken electronics.
. Process prepaid shipping labels
JC Penney Reynoldsburg, OH
Seasonal Catalog Customer September 2009 to December 2009
Service Rep
. Fast paced inbound Call Center
. Placed Catalog Orders over the phone for customers
. Obtained Credit Card information to complete customer's
orders
Adecco Staffing- The Great Lakes Columbus, OH
Temporary Student Loan Processor June 2009 to June 2009
. Fast paced inbound Call Center
. Processed College Student Loan Applications
. Assisted with increasing/ decreasing amount approved
Insight Communications Columbus, OH
Customer Service Rep November 2008 to December 2008
. Fast paced Call Center
. Opened new accounts for Cable, Internet, and Phone
services for customers
. Accepted bill payments over the telephone
. Assisted with troubleshooting Cable Boxes, including DVR
Boxes
. Had to meet sales goals for new installations and upgrades
Tailored Management -Garden City Group Dublin, OH
Temporary Customer Service Rep October 2008 to October 2008
. Fast paced Call Center
. Enrolled Data Breached Victims into Credit Alert
Monitoring that monitored all three Credit Bureau Reports
GC Services Columbus, OH
Student Loan Collector January 2008 to May 2008
. Fast paced Call Center
. GC Services Collection Agency is a collection agency for
The Department of Higher Education
. Serviced delinquent Student Loan Accounts
. Utilized problem solving skills
Limited Brands Reynoldsburg, OH
Seasonal Tagger August 2007 to November 2007
. Sorted clothing and items (ex: sweaters, hats, perfume,
etc
. Tagged clothing with security censors
. Packed boxes with clothing and items
Logan's Roadhouse Reynoldsburg, OH
Waitress September 2006 to July 2007
. Serviced Customers
. Answered phones
. Handled money in a professional manor
Applebee's Reynoldsburg, OH
Kitchen Expo June 2006 to November 2006
. Made sure food orders were setup correctly on each plate
before sent out to the customers
. Stocked
. Cleaned
Alliance Data Columbus, OH
Customer Service Rep September 2005 to March 2006
. Fast paced inbound Call Center
. Opened store Credit Card Accounts over the telephone with
Alliance Data Clients (ex: Ann Taylor, Lane Bryant, etc
. Communicated with customers daily regarding their store
Credit Card Accounts
. Looked up Credit Card Account Numbers
. Sold Account Assure which is a debt cancellation product
that helped card members payoff their store Credit Card
balances if something were to occur to where the customers
could not afford to pay off the balance
Education: North Education Center 100 N. Arcadia Ave
High School Diploma 2007
References:
Available upon request
Contact this candidate