Customer Service Administrative Assistant
Resume:
STACY A PARKER
Akron, OH *****
abkwzb@r.postjobfree.com
BACKGROUND SUMMARY
Detail-oriented and highly effective with significant experience in a Fortune 500 service organization.
Team-player with strong customer service skills. Recognized for ability to meet and exceed quality
productivity standards and to multi-task in a fast-paced environment. Conscientious employee who
requires little or no direct supervision with a reputation for accuracy.
Technical Skills
Proficient in Microsoft Office – Outlook, Excel, PowerPoint, Publisher, and Word. Excellent
communication skills. Next Gen, Claim File System, Claim Portfolio, and ARMS-Auto Rental
Management System.
Professional Experience
ALLSTATE INSURANCE COMPANY, Hudson, OH 2004-2008
Provider of insurance products to 14M households and has > 13K exclusive agents.
Customer Report Administrator
Responsible for completing routine initial claim loss reports, including inbound/outbound calls and basic
customer inquiry calls within a call center environment. Handled claims related to Home, Auto, Boat,
Recreational Vehicles and Personal Injury.
• Received customer compliments for excellent customer service.
• Outstanding Call Sample Nominee
• Maintained Excel spreadsheet to track the different types of telephone calls received.
• Effectively assisted in resolving customer’s requests in a timely manner.
• Surpassed customer service quality standards
• Recognized for high levels of commitment during peak periods.
• Recognition Committee
• Education Committee
MUSTARD SEED DEVELOPMENT CENTER, Akron, OH 2001-2003
Non-Profit Organization providing financial management and home ownership assistance.
Financial Assessor
Analyzed customers’ financial condition by reviewing monthly expenses, income, and credit report,
advised customers how to repair credit issues, prepared files for loan pre-qualification, assisted
customers with preparing explanation letters for potential lenders, showed homes to potential buyers,
prepared customer’s financial packages, tracked and monitored customer’s process using excel, scheduled
appointments, attended meetings, filed, and answered telephone.
• Successfully had customers’ complete Financial Management/Homeownership Classes.
• Assisted customers with getting pre-approved for homeowner loans by frequently monitoring their
monthly financial status.
• Assisted some customers with credit issues with creditors over the telephone by setting up payment
plans, and discovered credit fraud being used.
THE UNIVERSITY OF AKRON HONOR PROGRAM INTERNSHIP 2002
Administrative Assistant
Researched and compiled student data, attended meetings, recorded, prepared, and distributed
minutes of meetings, preformed general office duties; such as, word processing of
forms/documents and other paper work, answered telephone, greeted visitors, and other
responsibilities as assigned.
Education / Professional Development
The University of Akron, Akron, OH – Associate Degree, Office Administration.
Additional Training: Establishing Goals for Success, Communicate to Develop Different Relationships,
Ethics and Integrity, Workplace Violence and Crisis Management, Customer Privacy Training, and
Inclusive Behavior Training.
Contact this candidate