Administrative Assistant Customer Service

Nancy Smith

***** ******* ****** 909-***-**** cell

Chino, CA 91710 abkwwo@r.postjobfree.com

Career Focus:

Office Administration and Accounts Payables

Objective:

My objective is to provide professional administrative and accounting clerical support for a dynamic company!

Business Skills & Abilities

20 years of Work Experience

Proficient in MS Word / MS Excel / Strong work ethics: Proficient in

MS Outlook / MS Quick Books / multitasking/attention to

~ Punctual

MS Project / MS Power Point detail/copying/scanning/

faxing/laminating

~ Excellent attendance record

Typing Speed: 65 words per minute –

~ Highly motivated

Dictation and Transcription Skills

~ Dedicated to working well with others

~ Trustworthy

~ Caring and Courteous

Work History

Receptionist/Administrative Assistant

RBF Consulting – Engineering Consulting Services November 2009 to December 2009

Temporary employee for TLC Staffing

• Served as front office Receptionist. Served as main switchboard telephone operator

• Answered incoming phone calls and transferred calls to appropriate staff members

• Greeted customers and directed them to appropriate staff

• Opened and distributed daily office mail. Prepared outgoing mail using postage machine. Prepared outgoing express mail

packages

• Provided clerical support to the office staff, typing letters, making copies, scanning documents and filing correspondence

Accounting Assistant

Pyro Spectaculars – Fireworks Display Company October 2008 to August 2009

Temporary employee for TLC Staffing & Select Staffing

• Entered high volume of invoices/bills into Quick Books on a daily basis

• Prepared and printed high volume of checks for payment to vendors from Quick Books on a daily basis

• Reconciled and matched receipts to monthly credit card statements for multiple executive card holders

• Obtained approvals for payment on invoices from multiple sales managers and company executives

• Maintained office petty cash fund / Maintained vendor check copy files

• Prepared accounts payable reports from Quick Books / Reviewed daily incoming deposits for accuracy

• Responded to vendors calling and wanting payment status on invoices

• Prepared and mailed in monthly EDD forms

Admissions Administrative Assistant

Keck Graduate Institute of Applied Life Sciences – Claremont Colleges July 2008 to September 2008

*Temporary employee for TLC Staffing

• Researched college and university recruiting events through the Internet / Registered recruiting executives for recruiting

events on line with credit card / Prepared various reports in MS Project and MS Excel to track recruiting events

• Maintained event calendar in MS Outlook and scheduled appointments/Prepared Request for Check forms for recruiting

event registration fees / Updated company website to list upcoming recruiting events.

Contract Administrative Assistant

RBCI, the House Doctors – General Contractor March 2007 to June 2008

Letter of recommendation received for this position

• Prepared high volume of invoices in Microsoft Quick Books / Prepared and maintained lien Release Forms

• Check runs performed on a weekly basis

Nancy Smith Resume Continued

• Received invoices and billings and prepared vendor checks in Quick Books and distributed in timely manner

• Prepared and maintained vendor purchase contracts in Microsoft Word and distributed to vendors for signature

• Prepared various budget reports to track payables and receivables

• Initiated change orders to contracts / matched vendor invoices to vendor proposal quotes

• Prepared and maintained vendor contract files

Billing Clerk

Paragon Schmid Building Products – Subcontractor to Home Builders December 2004 to February 2007

Originally started this position as a temporary employee for TLC Staffing and was hired on permanently by the company

• Prepared high volume of invoices in Microsoft Excel / Prepared and tracked Conditional/Unconditional lien Release Forms

• Extensive data entry for billing in Construction Industry database (COINS) / Tracked Retention held on projects

• Researched billing inquiries/responded to invoice payment inquiries from vendors on the phone

• Prepared and distributed bid proposals/Maintained Customer Billing Files/Maintained contracts

Account Clerk

City of Chino, Utility Billing August 2004 to November 2004

• Provided Business License customer service at public counter

• Received cash and credit card payments for Business License and Special Permit fees

• Prepared and sent out Business License renewal forms

• Entered accounts receivable data into computer database and prepared daily reports for money received

• Monitored and maintained Business License Customer files / Provided customer assistance on the telephone

Administrative Secretary

City of Chino, Finance Department September 2003 to August 2004

• Provided advanced administrative clerical support to the Finance Department Management staff

• Transcribed staff meeting minutes and prepared a variety of correspondence through MS Word and MS Excel

• Maintained the office petty cash fund. Maintained and ordered office supplies

• Opened and distributed incoming mail / Monitored the Director's calendar / Maintained department filing system.

Clerk Typist

City of Chino, City Council's Office February 2003 to

September 2003

Temporary employee for TLC Staffing

• Provided clerical support to the City Clerk and City Council members

• Updated and monitored City Council Event Calendar / Open and distributed office mail / Greeted customers and answered the

telephone / Filed correspondence / typed a variety of documents / assisted with large photo copy projects / Set up City Council

Chambers for the City Council public meetings

Office Specialist

City of Ontario, Public Works Agency, Utilities Department August 1999 to September 2002

Started this position as a Temporary employee for TLC Staffing and accepted permanent employment in April 2001

• Performed advanced administrative clerical support to the Utilities Department Management staff

• Entered employee time cards into MS PeopleSoft / Transcribed monthly meeting minutes

• Prepared a variety of correspondence in MS Word and prepared and maintained various reports in MS Excel

• Performed extensive Customer Service support to the residential and commercial water, sewer and trash customers / Answered

high volume of phone calls and entered work orders for customer requests

• Opened and distributed incoming daily mail / Maintained and ordered office supplies

• Set up and maintained office filing system / Drove City vehicle for business purposes / Designed and ordered certificates and

plaques for employee recognition

Nancy Smith Resume Continued

Budget Technician, GS-05

Department of Army, Information Management November 1996 to December 1998

Federal Employee

• Performed direct advanced accounting / clerical support duties to the Chief of Resource Management.

• Maintained, researched and compiled cost ceiling ledgers reflecting usage of available funds on multiple accounts.

• Prepared payment vouchers for 500 commercial telephone accounts on a monthly basis / Paid phone bills electronically / Served

as administrator for individual lease and maintenance contracts / Coordinated one time copier machine repairs using

government credit card / Prepared monthly DD 250 forms for payment on all contracts.

Personnel Actions Clerk, GS-05

Department of Army, Civilian Personnel Office August 1990 to November 1996

Federal Employee

• Extensive data entry into ACPERS to prepare and maintain personnel records and SF-50 forms for civil service employees

• Provided extensive personnel administrative support to the Personnel Management staff

• In-processed new employees / performed exit interviews / explained employee benefits to new employees

• Verified previous employment on new employees

• Requested previous employee personnel files and calculated service computation dates

• Initiated back ground checks on all new employees

Education

High School Graduate – Harrison High School – Colorado Springs, Colorado – Graduated May 1983

Chaffey College, Chino, California – Business Writing Class – Completed Semester Dec 2004

Currently pursuing an Associate Degree in the Administrative Assistant Field with Bryant & Stratton Online College

Microsoft Quick Books Class – 6 week course – completed January 2009

Microsoft Word & Excel classes taken throughout my career

Contact this candidate