Customer Service Vice President

Eric Matthew Owsley

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Fort Thomas, KY 41075

Home: 859-***-****

Mobile: 859-***-****

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EDUCATION

Northern Kentucky University, Highland Heights, KY

Bachelor of Arts in Communication Studies, minor in Management, May

2010

.GPA: 3.7/4.0

.Cum Laude

EXPERIENCE

Bob Evans Restaurant, Cold Spring, KY, October 2006-Present

Host/Cashier

.Organized a rotation designed for the servers and seated

customers accordingly

.Demonstrated customer service skills and accountability at

cash register

.Trained new Hosts with hosting, cashiering, and closing duties

.Assisted with taking carryout orders and prepared the meals

properly

Brighton Center, Newport, KY, May 2009-August 2009

Volunteer for "Every Child Succeeds"

.Maintained and organized confidential records

.Performed various clerical duties such as making copies and

shredding

North Shore Christian Church, Long Island, NY, August 2008, August

2009

Volunteer Recreation Leader

.Coordinated recreational events for children attending the

church's kids camp

.Connected with parents and church leaders

ACTIVITIES

Kappa Kappa Psi, National Honorary Band Fraternity, 2006 -Present

Vice President of Membership, 2009-Present

.Organized Recruitment Activities

.Created lesson plans and developed education sessions for new

members

.Supervised the Membership Committee

.Designed Continuing Membership Education Program for all

members

Sergeant at Arms, 2007 - 2009

. Maintained order at meetings according to Robert's Rules

Norse Pep Band - 2007- Present

Communication Club - 2010-Present

AWARDS AND HONORS

Recognition Award - Communication Department Banquet, 2010

Dean's List - 2007-2010

President's Honor's List - 2008

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