Customer Service Sales

Sarah Tomlin Phone: 425-***-****

**** *. ***** **, *-203 Work: 425-***-**** ext. 807/209

Shoreline, WA 98133 abkwva@r.postjobfree.com

Skills Set:

Analysis - Problem solving; troubleshooting; interpreting reports/data; researching/identifying causes of loss;

prioritizing.

People – Managing/supervising; conducting meetings; training; mentoring; coaching; delegating; customer

service; assigning duties; scheduling

Communication – Proficient with oral/written/telephone; presentations, problem resolution; taking

statements; document preparation.

Loss Prevention – Managing inventory and shrink to budget; item level investigation; accurate accounting of

assets.

Facility – Managing safety/physical security; conducting audits; hazmat response/compliance; sanitation.

Warehouse – Shipping/receiving; ordering; merchandising; stocking

Money – Cashiering; auditing; bookkeeping

Clerical – Filing; data entry; record keeping/tracking.

Professional Experience

Lowes Home Improvement (September 1998 – Present) Titles listed below:

Loss Prevention, Safety and hazmat Manager (May 2010 – Present)

• Managing inventory and shrink % to sales to come in under budget with .93 vs. 1.04 for annual goal in

August, 2010; bringing approximately $16,000 back to company NBT.

• Exceeding safety budget goals for 2009 and currently trending 42% better vs. plan for 2010.

• Responsible for stores performance in Shrink (operational, internal, external), Safety, and Hazmat within a

salaried managerial position.

• Creating and maintaining overall safety culture and awareness within the store.

• Serving as a mentor and training new LP staff throughout the District as well as providing support to other

stores Management teams as needed.

Loss Prevention Specialist (Feb 2008 – May 2010)

• Recuperating approximately $154,000 in ROI back to company NBT between March - December of 2008.

• Progressively reducing inventory shrink-to-sales trend from 1.34% to 1.02% since March 2008.

• Achieving safety CFR/CSR budget goals for 2008.

• Cultivating and promoting safety culture within the building with teaching New Hire Safety Orientation,

conducting monthly Safety Team Meetings and through daily interaction with associates.

• Extracting data from various reports to formulate and analyze current business trends.

• Conducting Daily safety reviews and audits including: Fire inspection, rack inspection, internal/OSHA

compliance audit, HAZMAT, site safety inspection, top stock safety inspection, etc. and assigning reparative

responsibilities to associates.

• Employing available resources including; report/document evaluation, security equipment, behavioral

observation etc. to identify operational, internal and external causes of shrink and performing formalized

investigations.

RTM Clerk (2003 – January 2008)

• Leading the Region and outperforming the district by retrieving approximately $1,000,000.00 (2.3% to sales)

per year back to company NBT.

• Training, mentoring and advising peers district-wide; achieving recognition throughout multiple regions

within the company.

• Success in maintaining record retention, files, reports, documents up to audit and policy & procedure

standards.

• Actively communicating and negotiating with Corporate Office personnel, manufacturers, vendors,

senior/department management, store associates, customers, repair facilities, freight companies, etc. to

resolve problems and create solutions.

• Processing RTM, Buyback and OFR transactions and preparing product for shipment.

Front End Team Lead (2001 – 2003)

• Supervising front End staff of 25-30 associates.

• Facilitating training on current and updated policy and procedure, as well as providing follow up training,

mentoring, encouragement, and development.

• Coordinating with senior management and making staff recommendations on changes, opportunities and

promotions.

• Minimizing opportunity for customer dissatisfaction and diagnosing and resolving conflict as it arises.

Performing schedule edits based on availability and company needs.

• Operating in a fast-paced comprehensive, collaborative and team oriented work environment.

Head Cashier/Customer Service (1998 – 2001)

• Managing breaks, lunches, and front end activity for a rotating team of 25-30 associates.

• Troubleshooting and alleviating employee and customer technical concerns and complaints.

• Monitoring and orchestrating front end and actively communicate with senior management to ensure smooth

flow of activity including opening/closing procedures and operations.

• Delegating duties and responsibilities as well as reallocating associates to departments as needed.

• Money handling including: Issuing, auditing, cashiering, and change fund.

Tollefson Brothers Market (June 1997-September 2000)

• Implementing opening/closing procedures which include; arming/disarming the building, accurate accounting

for safe and cash drawer, tabulating financial numbers to spreadsheet, and preparation and disassembly of

various deli services.

• Additional operational tasks include; paying bills, ordering, receiving, stocking supplies, cashiering, barista,

food handling/preparation, general customer service.

Demonstrated Characteristics

Analytical, self-directed, organized, conscientious, observant, trustworthy, cooperative, respectful, considerate, loyal

and hardworking.

Professional Training

LP Module 1 – External Theft/Apprehensions. Lowes Corporate Office Tukwila, WA – May 2008.

LP Module 2 – Store Operations and Administration. Holiday Inn Portland, OR – April 2008.

LP Module 3 – Internal Investigations. Lowes Corporate Office Tukwila, WA – June 2008.

LP Module 4 – Safety/Hazmat. Lowes Corporate Office Tukwila, WA – February 2008.

Recognition

Employee of Quarter 2, 2003 --- Employee of the month June, 2001

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