Customer Service Training

Adam J. Eberbach

*** ******** ***, *** ****

San Marcos, TX. 78666

314-***-****

**********@*****.***

EDUCATION:

****-**** **. ***** ********* College

****-**** ******* ********** ******** Group

2001-2003 Hazardous Materials Database Management

2000-2002 Hazardous Materials Logistics/Safety

1999-2000 United States Marine Corps Training

1994-1998 Hazelwood East High School

EMPLOYMENT:

2008-2009 Help Desk IT Analyst, Wells Fargo Associates, Apex Systems, Inc.

. Help Desk analysis/research and problem resolution.

. Multiple-platform conversion environment.

. Securities trading/exchange/accounting program support.

. Maintained detailed log of problems and solutions.

. Edited/contributed to support knowledge base.

. Escalated specific problems to specialized IT teams.

. Received escalated calls forwarded by tier 1 associates.

. Instructed callers on how to use software/hardware.

. Navigated users through website, policy procedures.

. Remoted onto user's PCs for training/problem resolution.

. Liaison to largest financial merger in history.

2008 Partner Support Representative, Indoff Inc.

. Help Desk analysis/research and problem solving.

. Computer and platform system support.

. Order entry/freight rates/shipping coordination/accounting/billing.

. Customer project/material creation, custom orders.

. Phone company account representative.

. Network database administrator.

. Report/spreadsheet generation.

. Training manual editing/creation.

. Detailed interdepartmental operations familiarity for complex problem

solving and resolution procedures.

2007-2008 Ameren UE Security Supervisor, Securitas Inc.

. Monitoring of safety and security related alarm systems.

. Troubleshooting/diagnosing computer/camera problems.

. Assisting all users and clients with computer questions.

. New officer training, orientation and system support.

. Project research/reporting and implementation.

. Security and safety training/counseling.

. Schedule/payroll.

2003-2004 Customer Service Associate, Lowes.

. Provided friendly and courteous customer service.

. Marketing/inventory of merchandise.

. Product and installation knowledge.

. Use of heavy equipment and power tools.

. Time management and problem solving.

. Reading of blueprints/diagrams.

. Design of installations for homeowners.

1999-2003 Ammunition Technician, United States Marine Corps

. Inventory/management/distribution of materials.

. Logistical planning/setup/execution.

. Instructional security training for personnel.

. Mid-level manager/office administrator.

. Hazardous materials safety inspector.

. Military Defense Safety Instructor.

. Heavy data/order entry/typing/reporting.

. Technical/chemical database creation and maintenance.

. Bookkeeping, accounts receivable and payable.

COMPUTER/ADDITIONAL SKILLS:

Typing = 75 Words per Minute.

Supervisor/Management/Leadership Experience.

Instructor/Mentor/Teaching Skills.

LAN/WAN Networks, Microsoft Office Word/Excel/PowerPoint, Windows

2000/XP/Vista, Outlook, Outlook Express, Remedy, Picct, Tesla, printers,

drivers, virtual machines, Nvidia, act, rdc, rsa ace, CIPRS,

IE/Firefox/Chrome, Goldmine, Microsoft Office Communicator, Gmail, Lotus

Notes, Aspect Uniphi Connect, Live Meeting Gateway, Netop Remote Control,

RDC, Enterprise Direct, Metaframe XP, Patchwiz, NVX, Thomson Reuters Beta,

AGEwards Clientone, Wachovia Securities Smart Station, Internet, adobe,

dell, hp, xerox, Windows commands

cmd/eventvwr/dns/ipconfig/msconfig/taskmgr/ping/mstsc/dameware

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