Customer Service Manager

Justan Ellis

**** ******** ** *** *** ***** Tel: 707-***-**** Mob: Email:

**********@*****.***

Educational Qualifications

University of Phoenix, Online (March 2009 - December 2010)

Associates - Computer Programming, Freshmen

High Tech Institute, Sacramento, CA (February 2001 - August 2002)

Associates - Computer Networking, Freshmen

Teksystems CO Training, Hayward, CA (April 2000 - October 2000)

Certified - Telecommunications, n/a

Santiago High School, Corona, CA (September 1995 - June 1999)

HS Diploma - College Prep, 9-12

Additional Skills

. Health Care - Food & Nutrition, Physical Therapy, Social Services

. Customer Service - Customer Service Manager, Customer Service Rep,

Entry Level Customer Service

. Human Resources - Entry Level HR

. Information Technology - Entry Level Technology, Internet

. Retail - Loss Prevention, Retail Sales Associate

. Transportation - Automotive

. Catering/Hospitality - Catering, Housekeeping, Kitchen Staff,

Receptionist, Waiting/Bar Staff

. Creative/Media - Actor, Event Manager, Musician

. Property /Construction/Trade - Carpenter, Painter & Decorator, Plumber

. Social Care/Services - Day Centre Worker, Social Work Assistant,

References

Name: Arnold Carraway

Company Name: City of Carson

Phone: 310-***-****

Email: *******@*****.***

Name: Todd Hermanns

Company Name: Kelley Blue Book CDM Data

Phone: 310-***-****

Email: ****.********@*******.***

National Account Rep

I am a young hard working person/father with a lot of faith, ambition,

and poise. I set out goals for myself and my life everyday so that I give

myself a push and learn to value my skills that God gave me. I am big on

family, I love my family with all my heart and would do anything for

them. I consider myself to be honest and fair, but I can also be a little

hard sometimes on people if they need it. I tend to forgive people that

have harmed me rather easy but that is not to be taking advantage of. All

in all i love to work and find great pleasure in doing a great and

successful job that makes me and the company I work for extremely happy.

Career Details

National Account Representative (May 2006 Till Now)

Kelley Blue Book CDM Data, Scottsdale, AZ

Major Accountabilities: At this job my main goal was to make sure that

all car dealers happy and up to date with their online inventory. I also

had to make sure that the other Account Reps were performing their duties

as expected and that they were supplied with the proper tools to complete

the tasks at hand. I handled plenty of customer service issues and did

plenty of problem solving in person as well as over the phone. This job

entailed plenty of driving as well, i would say that i was in the car

about 70% of the time. If I did have to cover for another AR then I would

have to go out and book vehicles into an average size pda tablet that

took the vehicles data and placed the information online. Also if

required and depending on the dealer's wishes I would place price

stickers on vehicles with various warranties.

Recreation Assistant (June 1995 November 1999)

City of Carson, Carson, CA

Major Accountabilities: Worked this job during the summer and after

school

Under the direct supervision of my step father I would answer phones,

fill out paperwork, and keep the park grounds in tack. I would also

supervise the summer and after school day camp kids that stayed at the

facilities until picked up by their parents. We sometimes went on field

trips where I had to supervise my group of kids and I also ran arts &

crafts as well as some dance classes.

Front Desk Nights (December 1999 August 2000)

24 Hour Fitness, Fairfield, CA

Major Accountabilities: Responsible for checking members into the

facilities and make sure they had everything they needed and their

membership was up to date. Answer phone calls and questions sometimes.

Media Specialist (April 2005 June 2006)

Best Buy, Corona, CA

Major Accountabilities: At this job I was responsible for keeping all

media meaning music, videos, and gaming in order and organized at all

times. As well, new products and ads would have to be placed out on

display when necessary in a neat and timely manner. I would assist

customers with their special requests and try to get those customers to

sign up for rewards, credit, and service plans. On occasion I would also

assist the front lanes with the checkout and final purchases of a

customer. I was known at this store as the employee that could find

anything that the computers said we had in stock. I was also known for

the employee that could sell multiple products from any department in the

store.

Attractions (February 2004 April 2005)

Disneyland, Anaheim, CA

Major Accountabilities: At this job I was responsible for operating the

rides safely for all guests and making sure that they had a great and

wonderful experience at Disneyland.

Night Stocker (February 2002 February 2003)

Lowes, Vacaville, CA

Major Accountabilities: Worked between the hours of 10 pm - 7 am

Was responsible for getting the store together, in order, and fully

stocked for the next day of business. Was known as the fastest worker

they had and got to fill in for the night supervisor a few nights when he

couldn't make it in.

File Clerk & Assistant (June 2003 January 2004)

Hansens Beverage Co, Corona, CA

Major Accountabilities: This was a temp position through a temp agency.

While I was at this job I helped them get all their paperwork and files

in a more proper and organized manner so that business could run

smoother. I also perform a few small office tasks and ran some errands

here and there. When my temp position was up at this job they were very

happy and told me I could use them as a reference for anything.

Night Stocker (August 2000 January 2002)

Target, Fairfield, CA

Major Accountabilities: Worked between the hours of 10 pm - 7 am

Was responsible for getting the store together, in order, and fully

stocked for the next day of business. Was the fastest truck un-loader

they had

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